EGNOS Service Manager

Created in 2009, ESSP is a young and dynamic company, a pan European service provider , certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).ESSP Corporate Video : Website career: recruits a:EGNOS Service Manager - (F/M)We are looking for our new EGNOS Service Manager who will be responsible for the interface with the Customer (EUSPA ), for the direct reporting and identification of customer needs , for the oversight of the delivery (technical, financial) of the EGNOS services.Also, the EGNOS Service Manager will be responsible for the Customer SLA (Service Level Agreement) management and reporting and act as EGNOS Overall Service Provision Manager of the NESP contract (Next EGNOS Service Provision contract).For these activities, we are looking for someone with:10 years’ experience in GNSS project management (in international or european context) , and 5 years in a management position , with a very good level of English (minimum C1).Your main responsibilities/activities will be:Acting as EGNOS Overall Service Provision Manager:Interface with ESSP Units to ensure a unique voice towards the Customer,In coordination with ESSP Units, ensure that all technical , managerial and administrative activities are performed in compliance with the contract,Management of the Steering Comittee for the overall EGNOS project/service and its schedule,Management of risks associated with the service.Management with EUSPA of contractual baseline via the ESP Change Control Board,Management of the Customer Service Level Agreement as accountable of the Key Performance Indicators status including the creation of mitigation actions to improve their values if relevant,Management of the monthly, yearly and quarterly reporting and meetings with the Customer,Measuring and ensuring Customer satisfaction, from the initiation of the questionnaire for the Customer, to the proposal and execution of improvement actions.Budget and resources monitoring and accountability: charges and costs related to the service activities (ESSP own costs as well as subcontracted activities) are appropriate and in line with the budget, and takes actions in case the financial performance of the contract is not met,Identification of service evolution needs and contract changes opportunities, supporting the Strategy and Business Unit in the definition of new service proposals to the Customer,Contribute to the implementation of new ESP contracts in close coordination with different ESSP units,Establishing and maintaining the service delivery processes in the company.PROFILE:Leadership and team spiritProject and Service ManagementCustomer orientedAbility to federate, to coordinate and make transversal teams to work togetherTransversal managementCommunication skills and analytical viewNegotiation skillsAbility to develop a strategic vision: Ability to step-back and to get the global picture of the situations to properly manage them.Experience in SLA management and Customer satisfaction.Capability to anticipate, being autonomous and proactiveAbility to assume responsibilitiesShows initiative and is able to synthesizeVery high level of English (C1) – CEFR.JOB REQUIREMENTS:Engineering degree or equivalentExperience in international and multi-stakeholder projectsAvailable for regular travels mainly in EuropeHUMAN RESOURCESRecruitment process:1st interview is held by the direct manager of the position you applied for (technical interview)2nd interview with the CEO3rd interview is held by HR UnitRemuneration package:Variables : bonuses based on objectivesTeleworking : up to 3 days/weekHealth insurance, life InsuranceSaving planTickets RestaurantSustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling29 holidays (for full time year)Job Location: Madrid (Spain)Type of Contract: Full time / PermanentESSP is committed to cultural diversity, gender equality and the employment of disabled workers.