Technical Support Associate

Technical Support Associate – BarcelonaWe are looking for a curious, resourceful, and detail‑oriented Technical Support Associate to join our growing Tech and Product team in Barcelona.Flowbox is a fast‑scaling SaaS company founded in 2016. Our platform enables brands to collect, manage, and publish User Generated Content (UGC) across their marketing and e‑commerce channels. Earlier this year Flowbox acquired the Danish company Dreaminfluence, a leading influencer marketing platform. Post‑acquisition Flowbox now serves more than 1,000 customers, reports close to €9M in ARR, and employs over 60 people across offices in Stockholm, Barcelona, Amsterdam, and Copenhagen.About The TeamYou will be part of our Tech and Product organisation, working closely with Engineering, Product Management, and our customer‑facing teams (Customer Success, Support, and Sales Engineering). The Technical Support team’s mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and strengthen the overall quality and reliability of our platform.Your MissionYou will serve as a critical link between our clients, internal teams, and our development organisation. You will diagnose issues, troubleshoot technical behaviours, document bugs, and work with Engineering to ensure problems are resolved effectively and permanently.What You Will DoHandling and resolving technical queries from internal stakeholders (mainly CS) and occasionally from clientsAnalysing implementation setups, embed codes, scripts, and integrations to ensure Flowbox is properly configuredInvestigating technical issues using logs, dev tools, tests, and reproduction stepsFiling clear, structured bug reports and supporting our developers with the right contextMaintaining and expanding our technical support documentation and playbooksCollaborating with our Technical Support Lead to improve processes, tools, and knowledge baseSupporting implementation best practices across different e‑commerce platforms and CMS setupsAbout YouBe structured, organised, and proactiveBe a fast learner with strong analytical capabilitiesBe comfortable explaining technical concepts to non‑technical peopleHave basic knowledge of HTML, CSS, and JavaScript; experience with browser DevTools is a strong plusHave experience in a similar technical support or implementation role (valued but not required)Communicate clearly in writing and verbally in EnglishThis role requires constant interaction with internal teams and sometimes with clients, so strong communication skills and patience are essential.What You Will LearnDeep understanding of the major e‑commerce platforms (Magento, Shopify, WooCommerce, Prestashop, VTEX, etc.)How the different layers of a SaaS product connect (front‑end, back‑end, APIs, modules)Advanced debugging across browsers, scripts, and third‑party integrationsHow to analyse and communicate product issues to engineering teamsHow to contribute to product improvements and influence roadmap conversationsSkill‑building in HTML, CSS, and JavaScript through close collaboration with EngineeringCoaching opportunities as the team growsAbout FlowboxFlowbox offers a fast‑moving yet relaxed work environment in modern offices in the heart of Barcelona. You’ll join a company where curiosity, collaboration, and ownership come together to create real impact.In exchange for your experience, Flowbox will give you the space to learn fast, take initiative, and influence how things are built, while working with an exciting product in an expansive, international company.Our Culture ValuesHonesty: We communicate openly, give constructive feedback, and trust each other to do the right thing.Drive: We move fast, take ownership, and make things happen. You’ll have responsibility from day one and the support to grow with it.Open Mind: We stay curious, embrace change, and learn from every challenge and idea, no matter where it comes from.Benefits25 days of paid vacationHalf‑days before holidays, so you have more time to enjoy life outside work.Hybrid 3+2 work from office/home model: enjoy a flexible balance with up to two (2) days per week working from home.Health and wellbeing benefits, including Gympass/Wellhub and private health insurance.Cobee for flexible benefit management.Modern, central offices with free snacks and drinks.Fun after‑works and company events across our teams.The freedom to work from any of our four offices: Barcelona, Copenhagen, Amsterdam, or Stockholm.Amazing teammates to learn from, collaborate with, and have fun alongside across four countries.Equality StatementFlowbox is an equal opportunity employer. Employment at Flowbox is based solely on a person's merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, identity, national origin, disability, age, marital status, pregnancy or related condition or any other basis protected by law.Note: our corporate language is English, so we would really appreciate if you send your CV and a cover letter in English.#J-18808-Ljbffr