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Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Danish Speaking Customer Service Representatives with a focus on Smart Home Technology. This role allows you to work in the beautiful environment of Greece while assisting customers in navigating their smart home solutions. If you are passionate about technology and enjoy helping people, this position is perfect for you Key Responsibilities Respond to customer inquiries related to smart home products and services through phone, email, and live chat in Danish. Assist customers with setup, troubleshooting, and usage of smart home devices. Provide clear and helpful information regarding product features, installation, and compatibility. Document customer interactions accurately in our CRM system for tracking and follow-up. Work collaboratively with technical support teams to resolve complex issues efficiently. Stay up-to-date on the latest trends and features in smart home technology to provide informed assistance. Requirements Fluency in Danish (both written and spoken) is essential; knowledge of English is an advantage. Previous experience in customer service, ideally in the technology or smart home industry. Strong communication skills and a friendly, customer-focused demeanor. Proficiency in troubleshooting technical issues and providing solutions. Ability to manage multiple customer inquiries in a fast-paced environment. Familiarity with CRM software and customer support technologies. Willingness to relocate to Greece for work and adapt to a new culture. Benefits Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...
