Empleos actuales relacionados con Customer Support Manager - Madrid - Roamless
-
Customer Support Manager
hace 5 días
Madrid, España Sembi A tiempo completoSecurity brands within Sembi are looking for a Customer Support Manager to lead their high-performing support teams. This role requires strong leadership skills in order to successfully manage, coach and guide globally distributed teams to deliver an outstanding customer experience.Key ResponsibilitiesCustomer Ownership : Take full ownership of customer...
-
Customer Support Manager
hace 6 días
Madrid, España Sembi A tiempo completoSecurity brands within Sembi are looking for a Customer Support Manager to lead their high-performing support teams. This role requires strong leadership skills in order to successfully manage, coach and guide globally distributed teams to deliver an outstanding customer experience.¿Está pensando en solicitar este empleo? No se demore, desplácese hacia...
-
Customer Support Manager Greece
hace 2 semanas
Madrid, España WPT A tiempo completoIt’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.The Customer Support Manager is...
-
Customer Support Manager Greece
hace 2 semanas
madrid, España WPT A tiempo completoIt’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life. The Customer Support Manager is...
-
Customer Support Manager
hace 2 semanas
Madrid, España Cabify A tiempo completo¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún...
-
Customer Support Manager: Lead Teams
hace 2 semanas
madrid, España WPT A tiempo completoA global technology company is seeking a Customer Support Manager in Madrid. This role involves overseeing customer service operations, leading a support team to ensure exceptional service. The ideal candidate has over 5 years of experience in customer support management, proven leadership experience, and fluency in English and Greek. You will foster a...
-
Customer Support Manager
hace 3 días
Madrid, España Spotahome A tiempo completo**About Spotahome**: Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we...
-
Customer Technical Support
hace 5 días
Madrid, España Hoppr LTD A tiempo completoMake your mark in Connected TV advertising industry - Digital Advertising Project Management to lead our talented team - Start-up tech company (Europe based - Spain) **Who are Hoppr?** Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices. The company’s flagship...
-
Emobility Technical Customer Support
hace 2 semanas
Madrid, España ABB A tiempo completo**eMobility Technical Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Madrid, España Velenosi & Meredith Consulting A tiempo completoOverview Job openings for Content Moderators, Customer Support, or Social Media Manager (relocation).About the job Job Opportunities: Content Moderators and Customer Support RolesWe are recruiting for permanent positions with various companies in Europe.Locations Portugal (Porto or Lisbon) : Work as a Content Moderator or Customer Support Agent or Social...
Customer Support Manager
hace 3 semanas
Roamless Madrid, Community of Madrid, SpainThe origin story of Roamless is one that will be familiar to many: we saw something broken and we decided to fix it for good.We all travel. We all need to stay connected. And we all hate roaming charges. Existing alternatives were clunky, expensive, and unreliable — so we built something better. We made it easy, reliable and affordable for travellers to get connected and stay connected as they roam the world.Our truly global mobile connectivity service is up to 90% cheaper than traditional roaming. With one eSIM, you get instant, reliable data anywhere in the world. No SIM swaps, no hunting for Wi‑Fi, no choosing countries or data packs. Your balance never expires, so you can use it across trips with zero hidden fees or expiration dates.In just 3 years, we've grown 4‑5x Year on Year and have been trusted by +1M users who overall rate us 4.6 on Trustpilot.Hiring globally and fully remote, we’re a team of 50 and we’re planning to grow to 100+ in the next ~18 months.Note from the Hiring ManagerHi I’m Selim, Co‑Founder and Head of Support. I’m looking for someone who genuinely cares about customer experience, team culture, and operational excellence to work directly with me as we build Roamless’ support engine from the ground up. We’re scaling fast, and the problems we solve require both empathy and technical thinking. You’ll have real ownership, huge impact, and the freedom to build your team and your systems the way you believe they should work.Why Join Roamless Now?You’ll build an entire Support organization from scratch — no legacy systems, no outdated processesYou’ll be the first senior leader in Support, shaping culture, quality, and long‑term strategyYou’ll work on complex, meaningful problems in global connectivity — not repetitive retail supportYou’ll lead at the intersection of AI + human support , in a company designed around that collaborationYou’ll have direct impact on product quality, user experience, and growthRoamless moves fast: decisions are quick, and your work shows up in production immediatelyThe eSIM industry is growing rapidly, and you’d be at the center of a high‑growth categoryWhat You’ll DoFrontline Leadership & OperationsManage and coach a global team of Support Agents and (in the future) Team LeadsBuild and maintain 24/7 dual‑agent shift schedules and ensure smooth operational coverageAct as an early‑stage escalation point for complex customer issues (and de‑escalation with customers as needed)Maintain and improve SLA performance (first response, resolution time, CSAT)Process, Quality & SOP OwnershipBuild SOPs, macros, workflows, and QA frameworks tailored to Roamless’ eSIM and mobile app product and features (in‑app calls, Roamless numbers, etc)Ensure agents are following processes consistently and have the support/guidance/leadership they needPartner with Support Operations to align frontline workflows with automation and AI behavior — building a gold‑standard support team and operation in today’s world requires that we utilize automation and AI effectively to boost the Support Team’s capabilities, create bandwidth for the team to handle more complex issues, while ensuring that “human touch” is never lost for the customersEnsure agents are trained in troubleshooting multi‑IMSI issues, APN configuration, and eSIM activationLead continuous education as the product evolvesBuild the Roamless Support Academy for structured onboarding, upskilling, and certification (a future initiative)Team Growth & CultureHire, coach, and mentor frontline talent as we scale from 5 → 8 → 12 → 15+ agents over the next 24 months (or as needed based on growth and AI‑efficiency)Introduce structure, accountability, and motivation into the support orgBuild a culture of clarity, calm, accuracy, and speedCross‑Functional InputsProvide product and UX teams with frontline insights through Support OperationsEnsure support is ready for new launches, feature changes, and network‑side updatesCollaborate with the carrier‑escalations function inside Support OpsWhat You’ll Bring7–8+ years in Customer Support roles, including 3–4 years managing teamsCustomer‑empathy in a domain (communications and 24/7 connectivity) where the customers are almost always in need of “urgent” supportExperience running 24/7 shift‑based support teamsAbility to build structure, SOPs, and QA systems from scratchStrong knowledge of modern CX platforms (ideally Intercom)Proficient and fluent English (with other languages as a strong plus)Telecom (MNO/MVNO) experience. Bonus points for eSIM experience (e.g., APNs, provisioning flows, network logs, multi‑IMSI troubleshooting)Clear communicator with strong leadership presenceHigh operational discipline — process‑driven but adaptableExperience in high‑volume environments (not consistently, but as required since the product/service we provide is 24/7 and globally available in 200+ countries & territories)Location & ContractFully remote, global roleFull‑time positionWe hire across multiple geographies and time zonesRoamless is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.What we offerThe hardware that you need to be most productive.Fully remote . The trust and flexibility that come with a fully‑remote set up.Global Impact. Lead growth initiatives that directly shape our market success and global brand recognition.Supportive Culture. Join a diverse and inclusive team committed to collaboration, innovation, and a human‑first workplace.We are building out our benefits package, this section will be updated soon with extra benefits such as learning and development budgets, home office budget and budget for in‑person team gatherings.#J-18808-Ljbffr
