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Customer Rating Experience Associate

hace 3 semanas


Barcelona, España Ecovadis A tiempo completo

Description You will support the Evaluation Services (EVS) Inquiry Center team in explaining assessment results to companies that have been rated by EcoVadis on their sustainability performance, by presenting our methodology, giving contextual information around their performance, and maintaining constructive discussions with customers. The ultimate goal of your role is to make sure that our rated customers are provided with highly professional support to maximize customer satisfaction and maintain continuous engagement.Support the team with day to day requests from rated companies all over the world: Act as a point of contact for our rated companies for their assessment-related questions. Ensure deadlines are respected, and high quality support is provided. Write responses in response to rated companies feedback/questions. Lead discussion and calls with rated companies and support them during live sessions Bring the methodology and EVS expertise to the Inquiry Center Assist customers in more effectively utilizing the EcoVadis scorecard to better identify improvement opportunities and drive corrective action plans. Collaborate with other departments to maximize transparency and customer satisfaction: Actively contribute to maintaining a high satisfaction level towards EcoVadis services. Collaborate with team members to ensure dissatisfied customers' frustrations are quickly and effectively addressed Establish and maintain strong engagement with both proactive & reactive outreach to rated customers. Develop trusted expertise relationships with key