Service Engineer

hace 2 semanas

La Coruña, España BDR Thermea Group A tiempo completo

IntroductionYour Global Job Profile has been selected by your responsible management and outlines the purpose and high-level responsibilities of your role in the organization; it is used as a reference and may not detail additional and/or specific activities you may perform.  Global Job Profiles are assigned to have at least a 60% match to your local responsibilities; therefore, It is also normal or expected that the title of your Global Job Profile has a different name from your business title. With Global Job Profiles we are building transparency in how we classify all the jobs we have throughout our company and will be the basis for your career development. Global Job ProfileField Technical Service provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including:  • Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction • Diagnosing, troubleshooting, and resolving technical/service issues • Instructing clients on the proper usage and operation of equipment • Documenting and maintaining clients' service logs • Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails Behavioural expectations linked to our values:Next to the global reference profile, the following behavioural expectations are linked to our company values. Please take these into

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