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ECI Concessions Coordinator page is loaded## ECI Concessions Coordinatorlocations: Manage the Columbia Sales Associates employed for the assigned ECI concessions in Spain (onboarding, training, goal setting, leaves, performance management, with the support of the ECI Concession Operation Manager and the HR department. Coordinate with ECI Human Resources and the ECI Operations Manager to manage staff schedules, ensuring alignment with each location’s specific labor rules, timeframes, and public holidays. Scheduling should also reflect sales performance and peak trading periods to ensure optimal coverage and support across all centers* Train, motivate and encourage staff related to all areas of effective store operations.* Perform weekly analysis of sales by concession, send weekly results and provide recommendations with action plans to increase performance for the assigned concessions.* Participate and support with trainings: new hires, product seasonal trainings, policies, procedures, new concessions, etc.* Serve as point of contact for ECI Human Resources department and ECI Operations Manager* Coordinate with the Human Resources department regarding schedules, holiday tracking, signature of time sheets as well as all HR paperwork for new joiners and existing staff.* Oversee product needs across all assigned concessions, ensuring timely support during key commercial periods, including peak trading moments, additional replenishments, and strategic reinforcements. Be in contact on a weekly basis with ECI Management team to ensure the correct performance of employees.* Prompt response/return of phone calls, emails and requests for information or assistance* Skill in operating personal computers, POS systems and various software packages including Microsoft Word and Excel are needed.* Proactivity, flexibility and positivity when dealing with challenges* Time management efficiency* Strong written and oral communication skills required* Able to communicate in English (oral and written)* Driving license required and car is a plus**Education and/or Experience:*** At least 5 years of retail experience, ECI experience is a plus* Previous team management experience is a plus* Demonstrated ability to influence and guide others* Customer Focused* Able to analyze data and set priorities* Based in Madrid or Barcelona is a plus*This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.* #
