Product Support Engineer

Are you passionate about solving complex technical challenges and making products smarter, stronger, and more reliable? Join our team as a Product Support Engineer and become the bridge between technology and customer experience. In this role, youll lead critical investigations, resolve high-impact issues, and collaborate with global teams to ensure our Retail Media solutions deliver exceptional performance. If you thrive in dynamic environments, love digging into technical details, and want to influence the evolution of cutting-edge products, this is your opportunity to make a real impact. What You'll Do: Our Product Support Engineering team plays a pivotal role in ensuring the stability and reliability of our Retail Media product. We connect the dots between the R&D and Product teams and the regional teams. As a Product Support Engineer, you will be at the heart of this collaboration. You will lead complex investigations, resolve high-impact technical issues, and drive incident management and hot fix releases to continuously improve our products and support processes. Your work will directly influence product quality, customer satisfaction, and operational efficiency. This role is ideal for someone who thrives in cross-functional environments, enjoys digging deep into technical challenges, and wants to shape the future of Retail Media by making our products smarter, stronger, and more scalable. You will: - Be the go-to expert for resolving advanced product issues escalated by regional teams. - Investigate and troubleshoot complex technical problems, from suspected bugs to nuanced product behaviors. - Collaborate closely with both Product and R&D teams to ensure smooth communication and fast resolution. - Own and be responsible for incident management. - Influence the product roadmap to drive product quality and shape future features. - Empower regional teams through coaching, documentation, and knowledge sharing. - Lead initiatives that enhance support workflows, tools, and cross-team collaboration. ¿Te interesa trabajar en la zona de Granollers? ¿Tienes experiencia como técnico/a de almacén en industria farmacéutica? ¿Dispones de vehículo propio? Esta puede ser tu oportunidad. Te encargarás de gestionar el área de almacén (entradas, salidas y preparación de materiales de órdenes de fabricación). Tus funciones serán: Garantizar la correcta recepción y expedición de materiales de almacén y reportarlo en los medios informáticos de la empresa. Ubicar y clasificar los diferentes materiales en el área utilizando los medios informáticos de la empresa Mantener el orden y limpieza del área. Mover materiales de diferente volumen conduciendo carretillas elevadoras (si es necesario). Conocer y cumplir los procedimientos e instrucciones de calidad establecidas. Aportar sugerencias y participar en la mejora continua de las actividades desarrolladas. Aplicar las instrucciones de gestión de residuos y de reducción de consumos de energías y materias. Cumplir y hacer cumplir las instrucciones de prevención de riesgos laborales. Utilizar, conservar y mantener correctamente los medios y equipos de protección facilitados por la empresa, de acuerdo con las instrucciones recibidas.Se requiere Who You Are: A tech-savvy problem solver with 3+ years of experience in support, consulting, or engineering. Comfortable with web technologies (HTML, JavaScript, REST APIs) and debugging tools. A strong communicator who thrives in international, cross-functional teams. Curious, proactive, and eager to learn and share knowledge. Autonomous and highly accountable. Ideally experienced with SQL, Python, networking, and data visualization. Personas con discapacidad: Será necesario disponer de un Certificado de Discapacidad oficial igual o superior al 33% emitido por el organismo público competente.Se ofrece Ways of working A hybrid model blending home with in-office experiences. Grow with us Learning, mentorship & career development programs. Your wellbeing matters Health benefits, wellness perks & mental health support. A team that cares Diverse, inclusive, and globally connected. Fair pay & perks Attractive salary, performance-based rewards, family-friendly policies, and potential equity depending on role and level. Additional benefits may vary depending on the country where you work and the nature of your employment.