Product Support Engineer

hace 4 días


barcelona, España Criteo A tiempo completo

What You’ll Do At Criteo, the Product Support Engineering team plays a pivotal role in ensuring the stability and reliability of our Retail Media product. We connect the dots between the R&D and Product teams and the regional teams. As a Product Support Engineer, you will be at the heart of this collaboration. You will lead complex investigations, resolve high-impact technical issues, and drive the incident management and hot fix releases to continuously improve our products and support processes. Your work will directly influence our Retail Media product quality, customer satisfaction, and operational efficiency. This role is ideal for someone who thrives in cross‑functional environments, enjoys digging deep into technical challenges, and wants to shape the future of Retail Media by making our products smarter, stronger, and more scalable. You will Be the go‑to expert for resolving advanced product issues escalated by regional teams. Investigate and troubleshoot complex technical problems, from suspected bugs to nuanced product behaviors. Collaborate closely with both Product and R&D teams to ensure smooth communication and fast resolution. Own and be responsible for the incident management Influence the product roadmap to drive product quality and shape future features. Empower regional teams through coaching, documentation, and knowledge sharing. Lead initiatives that enhance support workflows, tools, and cross‑team collaboration. Who You Are A tech‑savvy problem solver with 3+ years of experience in support, consulting, or engineering. Comfortable with web technologies (HTML, JavaScript, REST APIs) and debugging tools. A strong communicator who thrives in international, cross‑functional teams. Curious, proactive, and eager to learn and share knowledge. Autonomous and highly accountable. Ideally experienced with SQL, Python, networking, and data visualization. Why Join Us It is a strategic position at the crossroads of technology and customer experience. If you are excited about shaping the future of Retail Media by ensuring our products are not only innovative but also reliable, scalable, and impactful. #J-18808-Ljbffr


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