Onsite Deskside Technician

Job DescriptionWe're hiring Join our team as an Experienced IT Support Technician (2nd Line / Desk Side Support) based at our client's site.We're looking for a proactive, hands‑on professional with solid networking and infrastructure support skills who can provide top‑notch customer service, resolve tickets efficiently, and deliver smart hands support for on‑site and remote issues.Key areas of responsibilityRespond to IT related Requests and Incident calls in Service Now.Correctly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurate manner in Service Now.PC (Desktops/Laptops) – Hardware and Software Troubleshooting.Portable devices – iPhone, iPad, Windows Tablet.Diagnose printer hardware and software, and other peripheral device failures and implement solutions.Resolve Microsoft operating system issues and errors (from Windows XP up to Windows 10/11).Good knowledge of networking essentials and troubleshooting skills.Good knowledge of Microsoft Office applications (up to Office 365).Basic knowledge of Microsoft Active Directory user and computer management.Provide installation and upgrade services of supported hardware and software.Some hardware support experience required e.g., installing memory/disk drives.Support the call center with "on the fly" information relating to open cases.Ability to train, understand, and comply with customer safety standards and requirements.Job RequirementsPersonal QualitiesHighly flexible as some cover at alternative sites may be required on an as‑needed basis (driving license and access to vehicle essential).Adaptable, efficient, and able to work independently.Can communicate technical information to non‑technical audiences.Strong sense of customer service.Excellent problem‑solving and troubleshooting skills.Good organizational skills.Proactive in resolving potential problems.Can follow verbal and written instructions and investigate resolutions.Excellent verbal and written communication skills.Ability to multitask.Team focused.Punctual, both for daily work and scheduled customer appointments.Ideal QualificationsCompTIA A+ (preferred).CompTIA Network+ (preferred).What’s nextIt’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at and we’ll be happy to assistThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being youAbout UsWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have become the preferred partner of many small‑to‑midsize local and regional companies. Our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Important Safety NoticeWe want to inform you that there are currently scams targeting job seekers by falsely using our company’s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting