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Senior Software Engineer - Customer Experience PlatformSenior Software Engineer - Customer Experience Platform Join to apply for the Senior Software Engineer - Customer Experience Platform role at Hopper . About The Team The Customer Experience (CX) Product team owns the entire post‑booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. Customer self‑serve experiences within the Hopper app and partner‑integrated flows Internal agent platforms that enable efficient, high‑quality human resolution HTS Assist, Hopper’s flagship agent‑based AI platform, used internally and offered as a B2B solution for global travel partners These platforms support millions of travelers across chat, voice, web, and third‑party channels, powering seamless post‑booking experiences worldwide. About The Job As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post‑booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI‑driven voice and chat. You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self‑service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner‑specific experiences. You’ll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self‑service UX. Design, build, and improve backend and/or full‑stack systems that power HTS Assist, internal agent tools, and customer self‑serve flows. Develop scalable APIs, microservices, and orchestration logic that support complex post‑booking journeys across AI, chat, voice, and web. Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency. Integrate with external systems such as telephony, CRM, identity, or booking platforms. Own features end‑to‑end, from technical design through implementation, testing, deployment, monitoring, and iteration. Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction. 3+ years of experience in software engineering, ideally building large‑scale distributed systems or customer‑facing applications. ~ A strong technical background with modern front‑end and back‑end development, distributed systems, APIs, and cloud infrastructure. ~ Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar). ~ Experience building customer service, CRM, telephony, contact center, or workflow automation tools. Familiarity with React, TypeScript, or modern front‑end frameworks for engineers who want to contribute full‑stack. telephony APIs, identity providers,
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Software Deployment Senior Specialist
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Senior Specialist, IT Solutions
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Valencia, España Celestica A tiempo completoReq ID: Remote Position: NoRegion: Europe Country: Spain State/Province: La Pobla De Vallbona City: Valencia General Overview Functional Area: Information Technology (ITM)Career Stream: IT Solutions (SOLN)Role: Senior Specialist (SSP)Job Title: Senior Specialist, IT Solutions Job Code: SSP-ITM-SOLNJob Level: Band 9Direct/Indirect Indicator:...
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