IT Business Partner

Are you ready to make a significant contribution to both saving lives and protecting communities?At Avincis, we’re dedicated to meaningful work with a clear purpose. We're seeking talented individuals passionate about making a difference while growing their careers in a dynamic environment.Avincis is one of the world’s leading Emergency Aerial Service Operators and the largest in Europe. We operate from more than 180 bases across Spain, Portugal, Italy, Norway, Sweden, Finland, Greece, Mozambique and Chile. We operate a fleet of approximately 205 aircraft which includes 165 helicopters and 40 aeroplanes.Join us and be part of a mission to protect lives, safeguard communities, and make a positive impact.We are seeking a skilled and motivated IT Business Partner to join our team.The IT Business Partner acts as a strategic and operational liaison between business units and IT. This role ensures operational excellence by overseeing applications, managing vendor relationships, conducting strategic analysis, and aligning IT solutions with organizational goals.The selected candidate may be based in any of our offices located in Spain, Italy, Portugal, Sweden, or Norway .Key responsabilities1. Business & IT AlignmentServe as the primary bridge between business functions and IT.Maintain a deep functional understanding of business processes and applications.Act as the subject matter expert for the assigned business area.2. Applications & Vendor ManagementOversee application performance, upgrades, and support.Build and maintain strong, respectful relationships with vendors.Monitor SLAs, escalating only when resolution fails.Track incidents and enhancements using tools like Freshservice and Azure DevOps.3. Business Analysis & DocumentationUtilize APIs and SQL for data extraction and analysis.Document business needs clearly for both technical and non-technical audiences.Prepare detailed specifications for development teams.Create and maintain a knowledge base for common issues and configuration tips.4. Business Needs & GovernanceValidate business needs against existing tools, recommending M365 solutions only when justified.Lead gap analysis processes.Drive continuous improvement through stakeholder collaboration.5. Project ManagementManage small-scale projects and support coordinators on larger initiatives.Define project milestones, deliverables, tasks, and risks.Register and manage all project items in Azure DevOps.6. Cross-Functional CoordinationCollaborate with the Service Desk to ensure quality escalations.Engage with other business partners (XXPs) on cross-functional projects.Work with Development teams to create EPICs and support rollout plans.Coordinate with the Digital Workplace team to ensure M365 guidance and avoid redundant solutions.Core capabilities:Technical Skills:Knowledge in SQL and working with APIs.Experience with ITSM tools (e.g., Freshservice) and project tracking platforms (e.g., Azure DevOps).Familiarity with the Microsoft 365 ecosystem and digital workplace tools.Soft Skills:Strong analytical and documentation capabilities.Excellent communication and stakeholder management.Ability to manage vendors and lead cross-functional initiatives.Ability to collaborate and work in a team.Ethical commitment and transparency in actions.Accountability: Ability to take responsibility and meet commitments.Building trust and strong relationships.Respect for diversity and others' contributions.Required qualificationsBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.Required experience2-3 years of experience in in IT roles such as Business Analyst, Digital Workplace Engineer, or IT Project Manager.Proven ability to coordinate cross-functional initiatives and translate business needs into IT solutions.Culture and valuesAs the aviation sector is highly regulated, safety and compliance are the highest priority. Avincis is also committed to the highest standards of business ethics with integrity with trust being central values of the organisation. Every employee in Avincis is expected to be a role model of integrity and high ethical standards.Our culture is grounded in a shared commitment to excellence, collaboration, and respect. We believe that how we work is just as important as what we achieve. Our six core values guide our actions and define who we are:Safety : We uphold safety as our first priority above all other business outcomes.Integrity: We are honest, do the right thing, and communicate respectfully and appropriately.Trust : We foster an environment of openness and reliability, where trust is earned and valued.Teamwork: We work together and collaborate to achieve collective goals, ensuring that everyone feels welcome in an inclusive and diverse workplace.Respect : We treat all employees, customers, and stakeholders with dignity, courtesy, and kindness. We listen to others’ ideas and welcome their input to improve.Accountability : We are answerable for our actions, behaviours, and performance, and we inspire others to uphold their commitments and take responsibility.Take the next step in your career with Avincis – where meaningful work and personal development converge. Apply today and be part of something extraordinaryIn accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (RGPD) and Organic Law 3/2018, of 5 December, on Data Protection and Guarantee of Digital Rights, we inform you and request your consent, or that of your legal representative, to incorporate your data into the files of AVINCIS, as data controller, and to process them in order to carry out your selection process and maintain a comprehensive relationship with you. The NIF of the Data Controller is A- and the address is Aeródromo de Mutxamel, Partida la Almaina, nº92, CP: 03110, Mutxamel, Alicante. In this act you give your consent to the