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Technical Support Engineer – Protection and Control Relays We are seeking a Technical Support Specialist to own the resolution of post‑sales technical customer issues, ranging from Level 1 to Level 2 support. The role requires deep product knowledge and strong customer relationship skills. Job Description Summary As a Technical Support Engineer, you will provide exceptional customer support for GE protection relays and the Micom portfolio, collaborating with cross‑functional teams to resolve complex technical challenges. Roles and Responsibilities Own resolution of post‑sales technical customer issues (Level 1 & 2). Develop and apply conceptual knowledge of electrical engineering disciplines. Resolve issues using established procedures and consult senior staff as needed. Collaborate with colleagues to solve problems and build strong customer relationships. Support electrical consulting activities such as studies, relay configurations, and customer training. Required Qualifications Advanced experience in services & technical support, comparable to a bachelor’s degree in Electrical Engineering or a related field. Strong problem‑solving, project‑management, and communication skills. Experience with protection relays (GE or similar) and Micom portfolio is highly valued. Desired Characteristics Excellent oral and written communication skills. Demonstrated ability to analyze and resolve complex problems. Project‑management experience. Relocation Assistance Provided No Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Electric Power Generation Location Bilbao, Basque Country, Spain #J-18808-Ljbffr
