IT support

ABOUT STRAUMANN Headquartered in Basel, Straumann is a global leader in implant and restorative dentistry and oral tissue regeneration. Having pioneered many of the most influential technologies and techniques in our field, we have a tradition of doing more to advance dental regeneration, restoration and replacement, as well as patient care. Straumann partners with passionate people who fit in with the agile dynamics of our size-for-success company. People at Straumann appreciate the opportunity to shape our future and create impact. Encouraging leadership and inspiring ideas from our people has guided us through our proud history of pioneering innovations. ABOUT THE ROLE We are looking for an IT/OT Systems Engineer to join our EMEA #Tech organization, overseeing the Infrastructure Technology and End‑user Productivity services in our production site in Mendaro, Spain. This position is key to the success of our production plant, as it ensures the seamless integration of IT and OT environments. A critical part of the role is to connect and maintain production machines on the network, enabling efficient, secure, and reliable manufacturing operations. You will be responsible for maintaining and troubleshooting all IT systems and networks on‑site, as well as ensuring their alignment with the operational technology (OT) systems that control the production processes. You will also provide technical support and guidance to the production staff and managers on IT/OT‑related issues and best practices. We are looking for a generalist, who has the desire to work on Windows‑based operating systems, network architectures, cyber security activities, and OT infrastructure projects. You should have strong communication and problem‑solving skills, as well as the ability to work independently and collaboratively with different teams and stakeholders. In this role, you will report to the #Tech Manager of our production site based in Switzerland. Key Responsibilities Ensure connectivity and integration of production machines into the network, guaranteeing secure and stable communication between IT and OT systems. Provide technical support to end‑users for IT and OT‑related issues through various communication channels such as phone, ticket system, or in person. Assist end‑users in setting up and configuring computers, mobile devices, and software applications. Troubleshoot hardware, software, network, and connectivity problems promptly and effectively. Investigate and identify the root causes of recurring technical issues and implement preventive measures to reduce future incidents. Collaborate with regional and global #Tech teams to ensure IT systems meet the needs and standards of the organization. Hardware and Software Maintenance Logging, tracking, and prioritizing support requests using a ticketing system. Ensuring timely resolution of user issues by following established service level agreements (SLAs). Escalating complex or unresolved problems to higher‑level support teams when necessary. Security and Compliance Assisting in user access management, including provisioning and de‑provisioning user accounts as per security protocols. Working according to the ITIL framework and ISO 27001. Inventory Management Maintaining an accurate inventory of IT/OT assets, including software licenses. IT hardware purchases based on Straumann’s global standards. Performing routine maintenance tasks, including software updates, patches, and hardware upgrades, to ensure system reliability and security. Installing, configuring, and troubleshooting various hardware components, including desktops, laptops, mobile phones, printers, and peripherals. Documentation and Knowledge Sharing Maintaining up‑to‑date documentation of common issues, solutions, and procedures in a knowledge base. Conduct training sessions or workshops to educate end‑users on IT best practices and tools. Qualification and Experience Degree in computer science, information technology, or a related field (or equivalent work experience). Good technical knowledge of IT and OT systems, hardware, and software. Knowledge of IT/OT security best practices and compliance standards. Understanding of production processes, such as automation, PLCs, SCADA, 5G networks, etc. is a plus. Familiarity with ticketing systems and remote support tools. Good knowledge in the administration of current Windows client systems as well as secure knowledge in Office 365 applications including Microsoft Teams. Willingness to stay updated on industry trends and emerging technologies. Proactive and able to manage ambiguity, changing priorities and business needs and drive projects to completion. Excellent communication and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Work style that is marked by responsibility and self‑reliance. Good command of written and spoken Spanish and English is a must. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr