Customer Success Manager

About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.About the Role: Purpose: Maximise conversion, total transaction value and revenue for a portfolio of hi-potential customers. Drive adoption by monitoring and being the single point of ownership for all factors that drive conversion of the customer’s search traffic for a portfolio of high potential customers. You possess strong analytical abilities, enabling you to derive insights from data dashboards. You take initiative and demonstrate excellent project and task management skills, effectively prioritizing problems and focusing on key opportunities. Your communication skills are exceptional, allowing you to collaborate seamlessly with internal stakeholders such as engineering, supply, and customer service teams to resolve issues. Acting as a point of ownership between internal and support teams and the customer, your role will be to quickly and efficiently remove obstacles that are preventing customers from scaling, with key responsibilities for interfacing directly with the rest of the operations teams, as well as Product and Engineering. Our Ideal Candidate: Evidence of at least 5+ years of scaling strategic customers. You will interpret complex data sets, using strong analytical skills and KPI-driven insights to make decisions. These insights will be translated into actionable strategies to improve performance metrics. A combination of commercial and operational customer experience with clear evidence of excellent project management, organization and prioritization. Successfully performed a similar role in an API, SaaS or travel business and preferably in a search traffic and conversion focused business. Ability to act as a strong voice for the customer internally, demanding the necessary improvements and capability delivery from support teams while balancing customer needs with the company’s risk appetite and profitability goals. Proficiency in using customer relationship management (CRM) software and data analytics tools. Be a team player and able to successfully partner with internal teams including operations, product, monitoring and onboarding teams. Be able to champion our values of “Think Big, Sense of Urgency, Stay Humble and Data Driven” internally and externally. Ability to work autonomously while effectively collaborating within a team-oriented environment. Key Responsibilities: Act at the primary operational contact with customers, taking responsibility for driving day-to-day customer performance, following the completion of their onboarding. Drive product adoption and help customers realize measurable value. Engage with the revenue management and pricing teams to assess the impact of pricing changes to drive profitable and sustainable growth. Identify and escalate potential risk scenarios, over-utilization of inventory feeds, compatibility of supply-client quality, clients’, collaborating with the Monitoring team to address concerns. Responsible for performance monitoring and search-and-conversion behavior. Responsible for the growth forecasts for each