Customer Service Manager
hace 3 horas
Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide. ¿Quiere enviar su solicitud? Lea toda la información sobre este puesto a continuación y luego pulse el botón de solicitar.With strong growth and expansions in place, we are now seeking sales professionals to join us as Customer Service Manager for Europe and North America. The role will include but not limited to: Build, manage and lead a team of customer services to handle all after-sales support customer enquiries Write, set up and create SOPs for after-sales customer support and service excellence Daily tracking of customer service inquiries handling, providing mentoring and training to staff as needed Business partner with technician team, logistics and warehouse, retail sales manager and BD Manager to ensure any escalations are resolved in a timely manner Work to improve customer satisfaction ratings on E-Commerce, Facebook, Twitter, Instagram, Website, Shop front and B2B dealers to target 5 star ratings across all channels Provide efficient and reliable after-sales service support, work with technicians to ensure any returns are tend to in a speedy and efficient manner whilst providing frequent update to our customers on timelines for pick up and delivery. xsgfvud The ideal candidate should exhibit: 10 years or more of customer service experience in a retail and online business with a product that comes with after-sales customer support (electronics, white goods, electrical, auto, motorbikes) Experience in a call center support role highly regarded Experience in training and mentoring customer support team in call etiquette and phone handling skills, including also responding to online inquiries and emails Experience in tracking customer satisfaction and doing evaluation on teams for customer support excellence Experience working with various department heads to follow up on various customer support issues from delivery / logistics, faulty parts, invoicing and sales inquiries.
-
Customer Service Manager
hace 17 horas
Plaza Catalunya, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
-
Senior Customer Service
hace 2 semanas
Plaza Catalunya, España Manpower España A tiempo completoEstamos en búsqueda de un/a Customer Service Manager para incorporarse a una compañía líder en su sector, en pleno crecimiento y con un entorno dinámico y colaborativo.¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".Funciones principales:Liderar la gestión de pedidos en ERP y de...
-
Senior Customer Service
hace 1 semana
Plaza Catalunya, España Manpower España A tiempo completoEstamos en búsqueda de un/a Customer Service Manager para incorporarse a una compañía líder en su sector, en pleno crecimiento y con un entorno dinámico y colaborativo. ¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".Funciones principales: Liderar la gestión de pedidos en ERP y...
-
Customer Service Manager
hace 17 horas
Plaza Catalunya, España Manpower España A tiempo completoEstamos en búsqueda de un/a Customer Service Senior para incorporarse a una compañía líder en su sector, en pleno crecimiento y con un entorno dinámico y colaborativo.Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.Funciones principales:Liderar la gestión de pedidos en...
-
Customer Service French Market
hace 18 horas
Plaza Catalunya, España Revlon A tiempo completoRevlon, the leading cosmetic company, is looking for a Customer Service Representative for the French Market, who will be based in BarcelonaThis position is responsible for executing the Order to Delivery Process to support the sales department and serves as the first point of contact for customer service level performance.Customer service must follow...
-
Customer Service French Market
hace 3 horas
Plaza Catalunya, España Revlon A tiempo completoRevlon, the leading cosmetic company, is looking for a Customer Service Representative for the French Market, who will be based in BarcelonaThis position is responsible for executing the Order to Delivery Process to support the sales department and serves as the first point of contact for customer service level performance.Customer service must follow...
-
Customer Service Specialist
hace 1 semana
Plaza Catalunya, España BION - Bioconservacion A tiempo completo¿Te apasiona el trato con clientes y la coordinación de procesos? En este rol de Customer Service Specialist/Soporte Comercial serás el punto clave para que todo funcione sin fricciones. Tu objetivo será dar soporte técnico-comercial al área de Filtración Molecular, asegurando que nuestros clientes reciban un servicio excelente y que los pedidos,...
-
Customer Service Specialist
hace 2 semanas
Plaza Catalunya, España BION - Bioconservacion A tiempo completo¿Te apasiona el trato con clientes y la coordinación de procesos? En este rol de Customer Service Specialist/Soporte Comercial serás el punto clave para que todo funcione sin fricciones. Tu objetivo será dar soporte técnico-comercial al área de Filtración Molecular, asegurando que nuestros clientes reciban un servicio excelente y que los pedidos,...
-
Customer Service Representative with Dutch
hace 2 semanas
Plaza Catalunya, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Las...
-
Customer Service Representative with Hungarian
hace 1 semana
Plaza Catalunya, España Cielo Talent A tiempo completoWe are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Si está...
