Project Manager for Customer Success

Talent Acquisition Partner @ PapayaGlobal Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. About the Role We are seeking a dynamic, experienced, and self‐motivated Project Manager to lead complex customer implementations—particularly those involving Contingent Workforce Management programs . The ideal candidate will have worked previously in a Managed Service Provider (MSP) organisation and worked with Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, Workday VNDLY, or similar VMS. This is a high-impact role that combines client-facing delivery with internal coordination across multiple stakeholders. You will guide our most strategic customers through seamless implementation journeys, ensuring best-in-class outcomes for their extended workforce programs, including compliance, visibility, and efficiency in supplier management and contingent labor operations. What You'll Do Join the pre-sales team in the final stages of a deal to ensure a seamless handoff and develop a rollout plan tailored to the customer's contingent workforce needs. Lead the implementation of Papaya Global's solutions for clients managing contingent labor, coordinating with MSP stakeholders and working in the VMS platforms and ensuring compliant and scalable processes. Develop and manage detailed project plans, timelines, resource allocations, and stakeholder communications. Coordinate cross-functional teams (internal and external) to deliver complex projects within scope, time, and budget. Serve as the primary point of contact for customers throughout the implementation lifecycle—especially for contingent workforce programs requiring integration with third‐party systems. Lead weekly implementation meetings, manage deliverables, and create executive‐ready reports and documentation. Partner closely with internal teams—including Product, Customer Success, Legal, and Compliance—to align customer requirements with Papaya's offerings. Ensure projects are delivered in accordance with contractual obligations, agreed timelines, and global compliance requirements related to contingent labor (e.g., classification, labor laws). Monitor program/project performance using industry‐standard tools and methodologies; elevate risks when needed. Participate in internal initiatives to continuously improve implementation methodologies, especially for MSP/VMS workflows and partner integrations. This is more than a project management role—it's an opportunity to help global organizations unlock the power of their contingent workforce. You'll help clients drive efficiency, reduce risk, and improve visibility through cutting‐edge technology and global delivery models. Be a part of something transformative. Let's change the way companies manage their global workforces—together. Requirements 5+ years of experience in a Project Management or Sr. Project Management role. Proven experience leading large, multi‐faced customer implementations in the contingent workforce industry. Demonstrated knowledge of MSP delivery models and VMS tools (e.g., Fieldglass, Beeline, VNDLY, Magnit, etc.) Ability to manage multiple projects and clients simultaneously, with a keen focus on compliance, customer satisfaction, and workforce program success. Excellent internal and external communication skills, with the ability to lead stakeholders across a range of functions and geographies. Strong problem‐solving skills and ability to foresee challenges, mitigate risks, and keep complex programs on track. High initiative with a drive to improve internal processes and the client experience through innovation, lessons learned initiatives and feedback. #J-18808-Ljbffr