Customer Success Specialist
hace 6 días
Want to deliver tech with purpose, with people who care? Join us in our mission to create solutions that help keep children safe online. Who we are? Headquartered in Perth, Australia, with offices globally, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose-driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, the ‘Smoothwall’ brand in the UK, and the ‘Qustodio’ brand in EMEA and Sri Lanka. Our solutions are utilised by schools, school districts, and parental communities to protect children from seeing harmful content online, identify children at risk based on their digital behaviours and ensure teachers maintain focus and safe learning in the digital classroom. 30.000 schools and 7 million parents depend on our solutions to keep 25 million children safe in 180 countries around the world. As a Customer Success Specialist your mission will be to provide outstanding and dedicated customer service to our higher end customers. You will be working within our Customer Support Team and directly with Customer Marketing Manager to ensure delivery of high quality phone support service to achieve customer success and impact business goals. Responsibilities Provide outstanding and dedicated phone support service directly to our customers. Address customer technical issues, guide and help to onboard in order to succeed with the product. Develop relationships with customers and maintain their record by keeping log, classifying and tracking queries. Prioritize and manage different tasks throughout the day to deliver excellency. Collaborate with the team and update stakeholders about any related issues and possible improvements to increase customer satisfaction. Maintain strong relationship with both your team and Customer Support team to keep up-to-date on all day to day matters and quality standards alignment. Requirements Experience as Customer Support Agent or Customer Success Specialist. Great communication skills. Open to flexible hours to work late shifts (from 4pm to 1am), as you will be dealing with US market mainly. A positive and proactive attitude and open mind that approaches problems from all angles. English with native level and strong communication skills. Ability to learn quickly and manage workload in a cooperative and demanding environment. Excellent attention to detail and fully computer literate and tech-savvy. Flexibility and adaptability to change. Why work with us? Make an impact: Qustodio helps families worldwide have a safe and balanced digital experience. Central Barcelona location, right by the Sagrada Familia. Great culture: friendly, international (15+ nationalities), collaborative, and fun. Flexible working hours and hybrid work options. Competitive salary range. In-house training and team building events. À la carte lunch in the office Mon–Fri. Fully equipped kitchen with free coffee and soft drinks. Open free bar on Fridays. 23 days of holiday per year. #J-18808-Ljbffr
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