Multinational Client Coordinator

hace 4 días


madrid, España American International Group A tiempo completo

* Coordinate the day-to-day multinational servicing activities (producing and issuing) throughout the program lifecycle on an assigned portfolio of accounts.* Provides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP) while managing communication and relationships with the producing office, client/broker, and Shared Services teams* Proactively manage pre-bind activities including: + Utilizing available AIG tools and technology, the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document. + Collection of any other specific regulatory information impacting the program including tariff and / or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding. + Promote and drive the adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty. + Coordinate service requirements for local portion of Controlled Master Program (CMP) + Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office. + Ensuring adherence to AIG protocols and guidelines. + Completion of hand-off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions, including reinsurance and captive structuring, ensuring 100% accuracy and in line with bound program terms.* Proactively manage post-bind activities including: + Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the AIG network as applicable. + Engagement with AIG Reinsurance division to ensure cash-flow guarantees, PPWs etc. are monitored and contractual requirements and performance standards are met. + Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG



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