Field Service Technician

hace 2 meses

Málaga, España TKH Security A tiempo completo

FIELD SERVICE TECHNICIAN
Can you take our products to a higher level with your knowledge? Apply immediately
As a Field Service Technician, you will be a skilled and customer-focused professional providing on-site and remote support to our parking product clients, primarily within Spain, with some less frequent travel across Europe. The ideal candidate will be fluent in both Spanish and English, with a strong technical background. This role is based in Málaga, Spain, with the majority of travel confined to Spain and occasional trips to other European countries. Preference will be given to candidates holding a CCNA accreditation.
Our organization
TKH Security specializes in the development of intelligent electronic security, protection, and parking systems. With over 25 years of experience and by focusing on customer needs, we offer innovative complete solutions for security management, video surveillance, parking management, parking guidance systems, and asset & site management.
Our organization consists of over 350 experienced employees who continuously strive to exceed our customers’ expectations and improve the user experience. We are always striving to develop user-friendly and innovative solutions for the market that are easy to install, with a focus on creative, flexible, and open architecture integration.
What are you going to do as Field Service Technician?

On-site and Remote Support:

Provide first-level and second-level remote technical support to clients using our parking products across Europe, LATAM, and MENA, via phone, email, chat, and in-person.
Travel to client locations within Spain to deliver hands-on technical support, installation, configuration, and troubleshooting of parking systems.
Occasionally travel to other European countries for client support as needed.
Diagnose and resolve hardware, software, and network-related issues, leveraging your CCNA-level knowledge to address complex problems.


Client Interaction:

Guide clients through technical solutions, ensuring clear and effective communication in both Spanish and English.
Collaborate with on-site teams to ensure the successful deployment, integration, and maintenance of our parking products.
Conduct site assessments within Spain as needed to identify potential issues and recommend improvements or upgrades to clients.


Technical Expertise:

Maintain an in-depth understanding of our parking products and related technologies, staying current with updates and industry trends.
Assist in testing and validating new product features, software updates, and hardware integrations, both remotely and on-site.


Communication:

Clearly and concisely communicate technical information in both Spanish and English, tailored to the client’s level of technical understanding.
Maintain a professional and positive demeanor in all client interactions, whether remote or in-person.
Provide feedback to product and development teams based on client experiences and insights gathered during site visits.


Training and Documentation:

Develop and update technical support documentation, FAQs, and knowledge base articles in Spanish and English.
Provide training to clients’ on-site teams and new team members on our parking products and support processes.



Who are we looking for?
You will have:

A school diploma or equivalent is required; an associate or bachelor’s degree in a related field is a plus.
Previous experience in technical support, particularly with parking systems or similar technologies, is preferred.
Experience supporting clients within Spain or other European countries is a plus.
A CCNA accreditation (preferred), or equivalent experience with network configuration and troubleshooting.
Knowledge of Spanish (Fluent) & English (C1+).
Affinity with Technology & Customer satisfaction.
Eligible to work in the EU.

Our offer
TKH Security offers you a wonderful job in which you can grow at a solid organization. If you fit the profile of Field Service Technician, this job gives you the opportunity to develop yourself with a high degree of self-management and a wide variety of activities. Furthermore, you can count on a pleasant, collegial work environment, in which your own initiative is welcomed. A TKH Security employment contract comes with an excellent package of benefits, consisting of, among other things:

A competitive salary on a full-time basis.
23 days PTO.
A laptop.
Free parking.
Private health insurance policy.
Ample education and training opportunities.
Quarterly events.
Lunch at the office.
Fresh fruit every day.
Ability to work partly from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
To apply, please submit your resume and a cover letter highlighting your qualifications and experience, particularly your experience as a Support Technician dealing with customers.
TKH Security is committed to creating a dynamic and inclusive workplace where all employees are valued, respected, and supported.
Are you interested in this position of Field Service Technician? Please send us your CV in English.

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