Conversational AI

Company Description We are a European leader in consulting, digital services and software development with 56,000 employees in almost 30 countries and more than 4,000 in Spain. We focus on people, their growth and professional development, and aim to be a great place to work. Job Description As a Conversational AI Manager, you will manage customer relationships and oversee ITIL-based process management for AI Conversational System solutions. You will map and document the impacts of new requirements on existing and future AI services and work closely with business analysts, developers, project managers, third-party providers, and senior management to ensure successful implementation of AI-driven business services. Responsibilities / Tasks Lead a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and overseeing their delivery. Drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth. Shape the strategic business roadmap for the implementation of Conversational AI solutions. Actively participate in the full IT process by providing and developing cost‑effective IT services that contribute to the company’s service portfolio. Participate in the definition of key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security. Coordinate standard solutions and customer needs, managing both human and technical resources effectively. Coordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations. Engage and maintain strong relationships with customers, clients, and suppliers to ensure smooth collaboration. Collaborate closely with project management and technical teams to meet client needs, ensuring the delivery of high‑quality and efficient solutions. Qualifications Background: Senior to Principal Consultant with experience steering up to 3 people and driving operative selected topics; Management Consultant with Business & IT focus; Ideally experience in IT Service Management (e.g., ITIL) and/or IT Project Management. Self‑organized and structured person capable to think strategically. Focus: Steering group of up to 3 people on Service Management priorities; defining service management quarterly priorities and managing its delivery; driving strategically selected topics, e.g., customer revenue planning, customer targeting; shaping strategic business roadmap for Conversational AI. Credentials & Experience: Experience working with international teams in multicultural environments; experience with complex technical solutions; minimum 5 years as Project Manager. Languages: English (fluent); German and Spanish a plus. Additional Information Full time permanent contract 23 days annual leave Continuous training: technical and transversal skills and languages. Access to certifications, accreditations and learning programs with our main technological partners and online platforms. Life and accident insurance Flexible benefits program (health insurance, meal vouchers, childcare vouchers, mobility, and training) “Privilege Club” access, where you will find deals for several brands Detailed and personalized onboarding. We’ll be with you in every step of the way so you can feel #soprano from the very beginning. Recreational spaces in our offices because work and fun go hand in hand. Companionship and great working environment because togetherness is important. And most importantly you’ll have the opportunity to develop your professional career with us. Together we’ll create an individualized career development plan, set goals and achieve them together. Your priorities will be ours. Your voice will be heard Join us and be part of something bigger. The world is how we shape it Adquirimos el compromiso de respetar la diversidad, creando un ambiente de trabajo inclusivo y aplicando políticas que favorezcan la inclusión y promuevan el respeto social y cultural en cuestiones de género, edad, funcional, orientación sexual y religión con igualdad de oportunidades. #J-18808-Ljbffr