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Actual Talent Spain is part of the Actual Group, a €1.5 B European HR leader with a strong presence across multiple industries. We believe that talented people are the key to every organization's success, and we combine human expertise with technology and AI to help companies attract and develop the best professionals. Our mission is to connect inspiring professionals with opportunities where they can thrive and to help organizations discover the talent that will take them to the next level. About the client: A leading global pharmaceutical multinational with a strong commitment to people and continuous transformation. The company is actively seeking a Supply Chain Expert to strengthen its operations team. The Supply Chain Expert coordinates the full process from the moment a B2 B customer places an order until the product is successfully delivered. The role requires strong attention to detail, process ownership, and communication skills to ensure operational excellence, customer satisfaction, and compliance with internal procedures. Key Responsibilities Manage end-to-end order processing: enter orders in the system, acknowledge customers, send requests to Supply Chain India (or supplier if applicable), ensure processing in SAP, and confirm POs to customers. Follow up until goods are delivered to the final destination. Maintain accurate local system updates on sales, stocks, and manufacturing planning. Participate in S& OP meetings with multiple manufacturing sites. Support the Business Department by attending regular calls and meetings with customers. Handle customer complaints: acknowledge, follow up, and ensure resolution. Regularly review POs with India to prioritize deliveries for the upcoming month. Keep customers informed about order status and provide coordination with the India team. Monitor forecasts to identify changes or potential impacts on supply chain activities. Meet with customers to discuss performance metrics and feedback (occasionally face-to-face). Contribute to the implementation of new or improved supply chain processes. Person Specification Proven ability to support internal and external clients Fluency in English is mandatory; additional languages are an advantage. Previous experience in the pharmaceutical sector and/or supply chain highly valued. Neat, organized, and systematic approach to work. Strong knowledge of Excel and database IT tools; SAP experience is desirable. Understanding of INCOTERMS. Skills High attention to detail and accuracy. Ability to meet strict deadlines Excellent customer service and communication skills. Team player with proactive mindset. Strong planning and organizational capabilities. Experience working independently and as part of intercultural and international teams. What We Offer Opportunity to join a multinational pharmaceutical company with a global footprint. Permanent and stable contract. Restaurant voucher: 180€/month. Private medical insurance. Company contribution to a pension plan. Work-life balance policy, teleworking and flexible working hours. Continuous training and development programs, plus internal benefits tailored to employee well-being.
