Customer Success Specialist
hace 2 semanas
italki is seeking a motivated and experienced Customer Success Specialist with a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding in a fast-paced team environment.The Customer Success Specialist acts as the primary interface between italki users and business. He/She will be responsible for providing timely and accurate operational support to students and teachers in italki . The successful candidate has an immediate, distinct effect on the experience of italki users, making a strong record of italki users focus on a high standard for the role. The Customer Success Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service-level agreements for email cases.ResponsibilitiesHandle customer inquiries in assigned channels such as email, WeChat, chat, or social media.Provide appropriate solutions and alternatives within the agreed service level and follow up to ensure resolution.Review and assess customer service interactions to ensure adherence to quality standards.Provide constructive feedback and coaching/training to customer service representatives.Identify trends and areas for improvement in service delivery and collaborate with management to develop quality improvement plans.Participant or lead the department's project to reach the department's goal.RequirementsBachelor’s degree2+ years online and offline customer-facing experiences, preferably with a quality control or assurance focus .Strong interpersonal skills and multicultural awarenessResults-oriented, inspires dedication, and strong ownershipGood communication skills with the ability to provide constructive feedback with a positive approach.Excellent written and verbal EnglishPlusProficiency in an extra foreign language out of EnglishExperience in high tech, software development, and education technology industriesExperience in growing and scaling a company growth or start-up team experienceExperience in companies with global/regional presence with multiple offices across different
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Customer Success Specialist
hace 2 días
Bilbao, Vizcaya, España Mairu A tiempo completo¿Te apasiona ayudar a clientes y trabajar con un producto SaaS que está transformando la industria?EnMairuestamos buscando a una persona para el rol deCustomer Success Specialist Si te gusta combinar la parte técnica con el trato cercano, resolver retos reales y ser parte de un equipo dinámico, sigue leyendo. ¿Qué harás?Acompañarás a clientes que...
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Head of Customer Success and Implementation
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Customer Success Manager
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Bilbao, España instagrid GmbH A tiempo completoA leading clean-tech company is seeking a Customer Success Manager for Northern Spain. In this role, you will be the main point of contact for key clients, ensuring they have an exceptional experience with the technology. Responsibilities include implementing framework agreements, providing training, and maximizing product utilization. Ideal candidates will...
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Head of Customer Success and Implementation
hace 14 horas
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Head of Customer Success and Implementation
hace 4 días
Bilbao, España Bnberry A tiempo completoPosition:Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.Head of Customer Success and ImplementationLocation:[City, Country/Remote]Type:Full‑TimeJob OverviewBnberry is a pioneering technology company in the hospitality industry, dedicated to bridging the gap between...
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Head of Customer Success
hace 14 horas
Bilbao, España Bnberry A tiempo completoA leading hospitality technology company in Spain is seeking a Head of Customer Success and Implementation to maximize client satisfaction and accelerate onboarding. The ideal candidate will have 3–5+ years of leadership experience in Customer Success, strong negotiation skills, and a background in SaaS or hospitality. This role offers a competitive...
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Head of Customer Success
hace 4 días
Bilbao, España Bnberry A tiempo completoA leading hospitality technology company in Spain is seeking a Head of Customer Success and Implementation to maximize client satisfaction and accelerate onboarding.Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.The ideal candidate will have 3–5+ years of leadership...
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Head of Customer Success and Implementation
hace 3 horas
Bilbao, España Bnberry A tiempo completoPosition: Head of Customer Success and Implementation Location: [City, Country/Remote] Type: Full‑Time Job Overview Bnberry is a pioneering technology company in the hospitality industry, dedicated to bridging the gap between traditional hotels and short‑term rental platforms through innovative solutions. We are looking for an experienced and strategic...
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AI-Driven Customer Support Systems Specialist
hace 3 días
Bilbao, España ITERATION MOBILE S.L A tiempo completoUna empresa de software de movilidad busca un Customer Support Automation & Systems Specialist para gestionar tickets de soporte y diseñar sistemas automatizados. El candidato ideal tiene experiencia en atención al cliente digital, interés por la IA aplicada al soporte y una comunicación excelente en español e inglés. Este rol ofrece autonomía para...
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AI-Driven Customer Support Systems Specialist
hace 4 días
Bilbao, España ITERATION MOBILE S.L A tiempo completoUna empresa de software de movilidad busca un Customer Support Automation & Systems Specialist para gestionar tickets de soporte y diseñar sistemas automatizados.Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado.El candidato ideal tiene experiencia en atención al cliente...
