Italian Customer Experience Associate

hace 1 semana

Málaga, España CBT A tiempo completo

Job Title: Italian Customer Experience Associate Location: Barcelona, SpainWork Type: Hybrid / OnsiteEmployment Type: Full-time About the Role: Are you passionate about delivering top-notch customer experiences? We're looking for a Customer Experience Associate with native-level Italian to join our team in Barcelona. In this role, you'll be the voice of the brand—providing exceptional support, solving problems, and making every interaction a positive one for our Italian-speaking customers. This is a great opportunity to be part of a fast-paced, multicultural environment where your contribution truly matters. Key Responsibilities: Deliver outstanding service to Italian-speaking customers via email, chat, and phone Understand customer needs and provide tailored solutions quickly and effectively Guide customers through product features, processes, and best practices Proactively identify issues and suggest improvements to the customer journey Collaborate with cross-functional teams (Product, Operations, Logistics, etc.) to ensure seamless support Track, prioritize, and resolve customer queries using internal systems (CRM tools) Contribute to a positive team environment by sharing insights and supporting peers What You'll Bring: Native-level Italian (spoken and written) Fluent in English (B2 level or higher) Previous experience in a customer-facing role is preferred Strong communication and active listening skills Empathy, patience, and a problem-solving attitude Ability to multitask and stay organized in a dynamic environment Comfort using digital tools and CRM systems (training provided) What We Offer: Competitive salary package with performance incentives Flexible hybrid working model (office + remote days) International and inclusive team culture Modern office in the heart of Barcelona Ongoing training, development, and growth opportunities Employee perks such as private health insurance, meal vouchers, and wellness programs Fun team events and regular social activities Working Hours: Full-time (40 hours/week) Shifts may include some evenings or weekends based on business needs

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