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Embedded Operational Support & Collaboration Serve as Level 3 support for IoT devices connected to our cloud platform, ensuring timely resolution of issues. Collaborating with Level 2 users to resolve escalated incidents. Apply high-level technical mitigation and provide initial technical findings, helping to identify product gaps and improvements. Work closely with cross-functional, international teams to deliver innovative solutions. Actively participate in the global DevOps community. Troubleshoot and diagnose problems in Linux-based embedded systems. Collaborate with development teams to identify and resolve hardware and software issues. Create and apply version patches to fix bugs in embedded code when needed. Deployment & Rollout Coordination Coordinate and support the rollout of IoT devices across global environments. Ensure smooth integration of embedded systems with cloud services via REST APIs. Support Level 2 teams by providing technical insights and escalation support. #J-18808-Ljbffr
