CS Content Administrator
hace 1 semana
CS Content Administrator Join to apply for the CS Content Administrator role at Ryanair - Europe's Favourite Airline . Ryanair is currently recruiting a CS Content Administrator to join the Customer Service Team of Europe’s Largest Airline Group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years . The Customer Service Content Specialist role ensures that Knowledge Base and Help Center resources are accurate, clear, and easy to follow, while also supporting internal communication, training, and engagement initiatives across Customer Service. Key Responsibilities Create, write, and update internal Knowledge Base articles for Customer Service agents. Develop and maintain Help Center content for customers. Manage large‑scale updates and content launches. Manage and resolve GT&CC ticket requests. Create engaging visual and video content for Call Centre agents, including onboarding, process training, and refresher materials. Own the monthly CS Newsletter, gathering content from multiple teams, structuring sections, and distributing updates internally. Create and run feedback surveys, collecting and analysing responses to identify improvements and action points. Submit and share content for translation and publication in multiple markets. Create and deliver training sessions for the CC, including slides, videos, and interactive materials. Manage the department’s FleetHub page, ensuring continuous flow of updates, event posts, team communications, milestones, and engagement content. Ad‑hoc tasks assigned by the manager. Requirements Excellent written English and strong communication skills. Ability to simplify complex processes into clear, actionable content. Experience with Knowledge Base systems, content management tools, and ticketing workflows. Comfortable with basic graphic/media creation (PPT, video tools like Synthesia). Strong attention to detail, organisation, and ability to work with large volume content. Analytical mindset and ability to extract insights from surveys and data. Benefits Permanent contract Hybrid model of work, possibility to work from home 2 days a week Staff travel discounts from day one Office in the beautiful city centre Amazing atmosphere, game room Referral bonus system Competencies Customer Service Adaptability / Flexibility Analytical Thinking Attention to Detail Initiative Seniority level Entry level Employment type Contract Job function Marketing, Public Relations, and Writing/Editing Industries Airlines and Aviation #J-18808-Ljbffr
-
Junior Cs Digital
hace 2 días
Madrid, España Ryanair A tiempo completoOur Customer Service Department is hiring a **Junior CS Digital & Content Executive**, reporting to the Head of CS Digital & Service Design within Customer Care. This is a temporary position based in our office in Madrid. In this role, you will be responsible for continuous review, governance, maintenance and creation of all content located on our Help...
-
E-content Expert
hace 4 días
Madrid, España Hays A tiempo completoHAYS is collaborating with a Top Ecommerce Company. They provide the fundamental technology infrastructure and marketing reach to help merchants, brands and other businesses that provide products, services and digital content to leverage the power of the Internet to engage with their users and customers. This company was founded in 1999 by 18 people led by...
-
Content Lifecycle Manager
hace 12 horas
Madrid, España Denodo Technologies A tiempo completoCompany Description Denodo is a high growth, market leading enterprise software company backed by HGGC. We are recognized as a leader by Gartner and Forrester, and uniquely positioned to address the data fragmentation problems that exist in many enterprises. We thrive in dynamic environments, and at the risk of sounding cliché, we work hard, and we play...
-
Job Opportunities Boutique Stock Administrator
hace 1 semana
Madrid, Madrid, España Richemont A tiempo completoAre you a good match? Experience in relevant industry, luxury retail strongly preferredAdvantage to have gemmology knowledgeExperience in stock/inventory managementSkillful in handling and analyzing large data quality by using excelExperienced working in multi-functional organizationWhat are we expecting from you?As part of the Boutique Operations team, the...
-
HR Administrator
hace 2 semanas
Madrid, España Domestic & General A tiempo completoThe HR administrator support provides support and guidance to Operations and Business Support Functions helping them to achieve the business objectives through their people. With a wide range of HR initiatives this role covers: **Administration Task**: - The whole life cycle of the employee in the company, - The maintenance of the employee database, and...
-
Technician / System Administrator
hace 2 semanas
Madrid, España Atos A tiempo completo**About Atos** Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the...
-
Systems Administrator
hace 1 semana
Madrid, España Utilita Arena A tiempo completoLEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered...
-
Social Content Creator
hace 1 semana
Madrid, España Hill+Knowlton Strategies A tiempo completoEn H+K estamos buscando a un/a Social Content Creator para incorporarse a nuestro hub de Innovación + Creatividad en nuestra oficina de Madrid. Tus principales funciones: 1. Conceptualizar y crear contenido para redes sociales incluyendo Instagram, Twitter, Linkedin, Youtube, TikTok; con buen juicio, instinto y un excelente conocimiento del ecosistema...
-
Systems Administrator
hace 2 semanas
Madrid, España 2K A tiempo completo**Who We Are**: Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios....
-
Systems Administrator
hace 12 horas
Madrid, España 2K A tiempo completo**Who We Are**: Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios....