Customer Success Engineer
hace 2 semanas
Build a career powered by innovations that matter At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.About KeonnKeonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics.We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry.Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software.Job SummaryCustomer Success Engineer helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.Customer Success Engineer is expected to ensure customer renewals and to increase sales for existing customers.Job ResponsibilitiesAccountability for ongoing value delivered successful implementation.Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices.Trusted advisor. Build strong and positive relationships with clients at various levels.Serve as the key liaison for sales and management to ensure consistent customer satisfaction.Provide status and service reports to recommend next steps to management.Setup customer’s cloud environment to match their needs.Travel to customer premises to ensure successful RFID’s PoC.Act as the voice of customer within the company.RequirementsDemonstrable 1+ years of experience in customer-facing roles in a tech company.Highly interested in the Retail sector.An Engineering Bachelor’s Degree.Problem-solving capacity to find customer solutions. Strong customer focus.Knowledge of computer networking. A clear understanding of IP networks.Knowledge and experience in RFID technology is a big plus.Excellent written and verbal communication skills.Fluent in English.You are a resident of the EU or are in possession of an EU working permit.Willing to travel.We offerCompany that designs and manufactures worldwide RFID equipment for the retail sectorYoung and dynamic work environmentNew 4000sqm corporate building next to Westfield La MaquinistaSpecialty coffee and table tennisSupport for online training programsAbility to grow in a fast-paced international companyNovanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.Please call if you need a disability accommodation for any part of the employment process.#J-18808-Ljbffr
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Customer Success
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Customer Success Engineer
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Customer Success Engineer
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Barcelona, Barcelona, España Novanta A tiempo completoBuild a career powered by innovations that matter At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and...
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Hybrid Customer Success Engineer — RFID
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Barcelona, España Novanta Inc. A tiempo completoA leading technology company seeks a Customer Success Engineer in Barcelona to enhance customer satisfaction and manage technical services. The ideal candidate will hold an engineering degree and have at least 2 years of experience in a tech environment. Fluency in English and Spanish/Catalan is required. This role offers a dynamic workplace with...
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