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About OviantaOvianta is a Barcelona-based startup helping private medical clinics work smarter.Our AI platform automates repetitive administrative work such as patient intake, scheduling, and follow-ups using AI voice agents. This allows clinic staff and healthcare profesinals to spend less time on operations.We raised €540,000 in pre-seed funding from top venture capital firms 9 months ago and are now scaling our Customer Success function. This role is critical to our next stage of adopting clientsThe RoleWelcome founding member #8 As Customer Success Manager, you will own the first and most important phase of the customer journey: onboarding new customers and making sure they get real value from Ovianta as fast as possible.This is a hands-on role combining onboarding, adoption, expansion (up-selling) and renewals. You will work very close to the CEO and product team, with real ownership from day oneYou will manage medical clinics and groups of clinics, building long-term relationships and growing accounts over timeWhat You Will DoYou will own customer onboarding end to end. You will lead kick-off calls, guide clinics through implementation, and ensure they understand how our AI voice agents work in their daily operations.You will be the main point of contact for your clinics, build trusted relationships, speak with them regularly, understand their needs, and act as their reference person inside Ovianta.You will drive adoption and engagement, monitor usage, identify risks early, help clinics discover new features, and make sure they get the most out of the platformYou will own expansion and renewals. You will identify upsell opportunities, propose upgrades and add-onsYou will act as the voice of the customer. You will collect feedback, feature requests, and friction points, and translate them into actionable input for Product and Engineering.You will help build Customer Success processes. As an early hire, you will contribute to documentation, onboarding materials, and best practices that will scale with the company.Why This Role MattersCustomer Success is core to Ovianta’s growth. Retention and expansion depend on how well clinics are onboarded, adopt the product, and continue to see measurable value.You will work in one of the fastest-growing sectors: AI SaaS applied to healthcare, with real impact on how clinics operateThis role offers strong ownership and visibility. Your work will directly influence product decisions, customer outcomes, and company growth.Who You AreYou are genuinely customer-oriented and take ownership of results.You are an excellent communicator who makes complex things simple.You are empathetic, resolutive, organized, and proactive.You are comfortable with technology and driven by data.RequirementsSpanishEnglish C1 level.Previous experience in tech in a customer-facing role.Ideally 2+ years as a Customer Success Manager in a SaaS company.Comfortable using HubSpot, Intercom, and Slack (or similar tools).Experience in healthcare is a plus, not required.Why Join OviantaReal impact on customers and company growthHigh ownership from day oneStrong learning curve across AI, SaaS, and healthcareClear career progression as we scale You will lead future teams.Ambitious and strong team culturePerksCompetitive salaryGrowth opportunities☕ Snacks, coffee & fruitHybrid work options (1 day)
