Spa Desk Agent

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where sea, land, and subtropical vegetation blend with architecture inspired by Moorish style. With 462 rooms and suites – spread across the vibrant Citadel and the exclusive Retreat – offering magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. This 5-star resort is an award-winning gastronomic destination, featuring restaurants that range from light and simple cuisine to Michelin-starred fine dining. In addition, it boasts numerous pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama’s golden sand beach, guests enjoy an exclusive area with complimentary sun loungers and umbrellas.Join our team…as a Spa Desk Agent at The Ritz-Carlton Abama Resort in TenerifeWho We Are Looking For…Are you passionate about creating exceptional wellness experiences and providing outstanding service from the very first interaction? As a Spa Desk Agent, you will be the first point of contact for our guests, ensuring a warm, professional, and personalized welcome. If you have strong organizational skills, attention to detail, and thrive in a luxury environment, we want to meet youYour Responsibilities Include…Supervise daily spa operations, ensuring compliance with The Ritz-Carlton standards.Coordinate and support therapists and receptionists to deliver outstanding service.Manage staff schedules, task assignments, and attendance.Ensure treatment rooms and common areas are prepared, clean, and organized.Assist guests with inquiries and provide personalized recommendations.Monitor inventory of products and supplies, placing orders when necessary.Guarantee adherence to safety, hygiene, and wellness protocols.Collect guest feedback and suggest improvements to enhance the spa experience.What We Expect From You…Previous experience in reception, customer service, or related areas (preferably in luxury hotels or spas).Excellent communication and customer service skills.Fluency in English and Spanish.Basic knowledge of spa treatments and services (preferred).Ability to work as part of a team and adapt to dynamic environments.Valid work permit in Spain.What We Offer…Attractive salary above market standards.Travel worldwide with special rates at over 9,500 Marriott hotels (“Explore Rate”), also for your family, partner, and parents.Enjoy our culinary offerings with 20% discount at our hotels and 50% at the resort.Up to 75% discount on flights if you reside in Tenerife.Corporate benefits with discounts on leisure and travel.Special birthday gift.Experience the resort as a guest after one year of service – a unique opportunityExtra pay.Innovative training programs and professional development opportunities.Growth possibilities within an international company.Complimentary meals in the employee dining room.Uniform and laundry included.Employee celebrations and events: outings, anniversaries, special weeks.Activities to contribute to the community.Comprehensive corporate medical care.(All benefit programs and bonuses are subject to internal regulations and applicable tax and social laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.)Feeling inspired? Apply on MarriottCareers with your documentation.Marriott International is an equal opportunity employer. We believe in diversity and an inclusive culture focused on people. We are committed to not discriminating based on disability, veteran status, or other protected grounds under the law.#J-18808-Ljbffr