Order Management Coordinator Commercial
hace 3 días
Company Summary:
Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers. With a robust line of Greenworks branded products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial grade 82-volt battery-powered outdoor power equipment, a full line of corded equipment, and power tools, Greenworks offers the right tool for every job. Utilizing best-in-class technology, Greenworks tools deliver the power and performance of comparable gas-powered tools without the mess, fumes, aggravating pull cords and noise associated with gas products. For more information, find us on the web at greenworkstools.com or greenworkscommercial.com.
Position Summary:
The Commercial Client Relationship Specialist is responsible for providing first-class service and support to a defined customer base, as well as internal team members as it relates to the overall customer satisfaction goal. This position is in Valencia, CA.
Key Responsibilities:
- Support day-to-day management of Distributor and Dealer operations by documenting processes and driving change management within the organization.
- Develop deep and lasting relationships with Commercial customers.
- Will process orders from our Distributors and Dealers through SAP from receipt to invoicing.
- Facilitate the placement of customer orders and monitors the fulfillment process.
- Resolve customer complaints by investigating problems and developing solutions.
- Promptly answer all incoming calls in a polite manner and assist the caller.
- Manage GWC Program inbox and facilitate all program claims.
- Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their account.
- Assist other departments as needed. Manage store onsite when necessary.
- Assist with office management when necessary.
- Must be able to work independently but willing to get help with issues when needed.
- Must be a “team player” willing to step in and help others in the group that are experiencing a high order volume from time to time.
- Must be courteous and possess a “customer first” attitude when working with our customer over the phone to resolve issues.
Experience Required :
- Strong attention to detail
- Presentation and communication skills.
- Proven approach to access decision makers at client organizations.
- Excellent organizational and time management skills
- A demonstrated willingness for continual learning and skill development is required
- Ability to think quickly and make decisions.
Education and Experience:
- High school education or equivalent is required for this position
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