Technical Writer

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We’re looking for a talented Technical Writer to join our Technical Writing team. This team partners with Product and Engineering to deliver clear, accurate, and user-friendly documentation for the OneTrust platform—including product documentation, knowledge base articles, release notes, and other publications. If you’re detail-oriented, highly organized, and passionate about transforming complex concepts into user-friendly and engaging content, we’d love to meet you Your Mission As a Technical Writer, you’ll be the documentation specialist responsible for creating and maintaining technical documentation for a wide range of products. You will: Develop and manage product-specific content, including feature guides, release notes, and other publications. Collaborate with product teams, engineers, and SMEs to ensure content accuracy and clarity. Test features independently to validate documentation. Anticipate user needs, incorporate feedback, and continuously improve content. Follow and contribute to our style guide. Actively participate in meetings and create cross-team collaboration where necessary to address team or business goals. You Are An organized, detail-oriented technical writer with experience in software documentation and a knack for simplifying technical details for diverse audiences. Proven ability to create high-quality documentation through direct testing and research. Excellent written and verbal communication skills in English. Ability to manage competing priorities in an agile environment. Experience working with global teams and willingness to learn new tools and processes. Your Experience Includes Bachelor’s degree in English, Technical Writing, Journalism, or a related field. 2+ years of professional writing experience. Experience with content authoring tools. Familiarity with image editing tools. Proficiency in collaboration tools (Confluence, Jira). Familiarity with HTML/CSS basics. Extra Awesome Experience in SaaS companies and agile environments. Knowledge of Paligo (CCMS). Familiarity with Salesforce. Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement