Customer Success Manager
hace 1 semana
About CaraveloCaravelo is a fast-growing SaaS company revolutionizing airline subscriptions and travel commerce. Our Customer Success team is at the heart of ensuring our clients maximize value from our solutions while fostering strong, long-term relationships.The missionWe’re looking for a Customer Success Manager (CSM) who will take full ownership of the customer lifecycle - from onboarding to adoption, expansion, and retention. The ideal candidate will have a consultative approach, strong business acumen, and the ability to build trusted relationships at all levels within partner organizations.This is a high-impact, cross-functional role, working closely with Product, Sales, Marketing, and Support to ensure seamless execution and continuous value delivery.Duties and responsibilitiesCustomer Lifecycle ManagementDrive a structured success plan across onboarding, adoption, and expansion to ensure customers achieve their business goals.Lead client onboarding by aligning expectations, defining core processes, and ensuring a smooth implementation.Monitor key metrics to track adoption, usage, and overall engagement.Organize and lead weekly client calls and quarterly business reviews to assess performance and identify growth opportunities.Address customer concerns proactively , identifying early signs of frustration and ensuring quick resolution.Growth & ExpansionInfluence customer lifetime value through retention, satisfaction, and NPS performance .Identify and execute upsell and cross-sell strategies to drive revenue growth.Work closely with the Sales and Marketing teams to align on customer needs and expansion opportunities.Customer Advocacy & Relationship BuildingAct as a trusted advisor , helping clients articulate and demonstrate the value of Caravelo’s solutions.Maintain constant communication with customers, staying attentive to their needs and expectations.Foster collaboration with internal teams to ensure consistent service levels and aligned interactions across departments.Implement research activities to gather client feedback and identify opportunities for service improvement .Issue Management & Continuous ImprovementServe as an escalation point for critical issues that impact customer success.Work closely with Product & Support teams to ensure timely resolution of any technical or operational challenges.Optimize internal processes to enhance efficiency and reduce churn risk .Maintain accurate documentation of client interactions, feedback, and progress .Required skills and experience3+ years of experience in Customer Success,
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Enterprise Customer Success Manager
hace 1 semana
Barcelona, España Pactum AI A tiempo completoOverview Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum's agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their...
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Enterprise Customer Success Manager
hace 6 días
Barcelona, España Pactum AI A tiempo completoOverview Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their...
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Enterprise Customer Success Manager
hace 1 semana
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Enterprise Customer Success Manager
hace 5 días
Barcelona, España Pactum AI A tiempo completoOverviewNo deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Pactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide...
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Senior Customer Success Manager
hace 1 semana
Barcelona, España Amadeus A tiempo completoAn international travel technology leader is seeking a Customer Success Manager in Barcelona. This role entails building strong customer relationships, ensuring product value is realized, and driving revenue growth. Candidates should have a Bachelor's degree and 5–7 years of experience in Customer Success, particularly within hospitality. The position...
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Manager Customer Success
hace 1 semana
Barcelona, España Nutanix A tiempo completo**Job Summary** Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. **About the team** Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will...
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Manager Customer Success
hace 1 semana
Barcelona, España Nutanix A tiempo completoJoin to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and...
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Customer Success Manager
hace 2 semanas
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
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Customer Success Manager
hace 2 semanas
Barcelona, España Expereo A tiempo completoExpereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...
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Customer Success Manager
hace 2 semanas
Barcelona, España Kahoot! A tiempo completoCustomer Success Manager – Education Are you a passionate advocate for education and technology? Are you ready to take on an exciting role as a Customer Success Manager focused on creating impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? The Customer Success Manager (CSM) will engage with customers...
