IT Support Associate II, OpsTechIT

hace 2 semanas

Mérida, España Amazon A tiempo completo
DESCRIPTION

Las operaciones están en el corazón del negocio de Amazon. Somos conocidos por nuestra velocidad, precisión y servicio excepcional. Nuestros edificios entregan decenas de miles de productos a cientos de países en todo el mundo, todos los días. OpsTech IT brinda soporte de TI global continuo a las operaciones de Amazon como una pieza vital del rompecabezas. Estamos buscando personas motivadas para asumir nuevos desafíos y motivar a los equipos para fomentar soluciones a los obstáculos que enfrentamos. Juntos, nos hacemos cargo de lo que hacemos, ya sea respaldando la infraestructura de TI, desarrollando nuevas tecnologías internamente, lanzando una nueva instalación de Amazon Operations o deleitando a nuestros clientes entregándoles paquetes directamente.

Sobre el papel

Como asociado de soporte de TI II, utilizará sus habilidades para ayudar al equipo de operaciones a resolver problemas técnicos dentro de una instalación de Amazon Operations que abarca una multitud de disciplinas técnicas. Estamos comprometidos con la mejora; se le alentará a participar en las oportunidades de desarrollo profesional que se presenten para progresar en su carrera en Amazon.

¿Qué ofrecemos?

Amazon ofrece paquetes de compensación competitivos. Pero espera, hay más: no usamos traje y corbata Ven tal como eres porque jeans, camisetas, zapatillas y, en ocasiones, un chaleco de seguridad de neón serán tu atuendo diario.

Key job responsibilities

  1. Asignación, mantenimiento y solución de problemas de equipos de TI utilizados en las instalaciones de Amazon Operations.
  2. Maneja solicitudes y procedimientos de soporte a través de la red.
  3. Colaborar en la formación de nuevos empleados.
  4. Aprendizaje continuo de nuevas tecnologías.
  5. Capacidad para dar soporte a clientes desde múltiples edificios en el área, así como a clientes remotos.

BASIC QUALIFICATIONS

  1. 1+ de experiencia con Windows, Mac o Linux Operating systems.
  2. Experiencia en la resolución de problemas de sistemas informáticos integrados e interdependientes.
  3. Experiencia en mantenimiento de impresoras térmicas Zebra, resolución de problemas de clientes ligeros, PC, escáneres y terminales portátiles.

PREFERRED QUALIFICATIONS

  1. CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), hardware de Microsoft (instalación), AWS u otras certificaciones relevantes de la industria.
  2. Experiencia en un entorno dinámico con un alto grado de servicio al cliente.
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