Empleos actuales relacionados con Service Desk Analyst - Barcelona - NTT DATA
-
Service Desk Analyst
hace 18 horas
Barcelona, España NTT A tiempo completoContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
-
Service Desk Analyst
hace 3 días
Barcelona, Barcelona, España NTT A tiempo completoContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
-
Service Desk Analyst
hace 6 días
Barcelona, España NTT A tiempo completoMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Service...
-
Service Desk Analyst
hace 20 horas
Barcelona, España NTT DATA, Inc. A tiempo completoJoin to apply for the Service Desk Analyst - English Speaker role at NTT DATA, Inc. Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion –...
-
Service Desk Analyst
hace 2 semanas
Barcelona, Barcelona, España NTT DATA A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service Desk...
-
Service Desk Analyst
hace 2 semanas
Barcelona, Barcelona, España NTT DATA, Inc. A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service Desk...
-
Service Desk Analyst
hace 2 semanas
Barcelona, Barcelona, España NTT A tiempo completoMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Service Desk...
-
Remote IOC Service Desk Analyst – 24/7
hace 20 horas
Barcelona, España NTT A tiempo completoA global technology services leader is seeking a Service Desk Analyst (IOC Analyst) to be the first point of contact for clients. This remote role requires strong communication skills, ITIL knowledge, and the ability to work various shifts. Candidates must be fluent in English and Spanish and have at least one year of experience in a related field. NTT DATA...
-
Remote Service Desk Analyst – English Speaker
hace 20 horas
Barcelona, España NTT DATA, Inc. A tiempo completoA global technology services leader is seeking a Service Desk Analyst - English Speaker to join their remote team in Spain. This entry-level role requires excellent communication skills and the ability to manage client requests effectively while using ITIL concepts. You will log and diagnose issues as the first point of contact for clients, ensuring a high...
-
Service Desk Analyst
hace 7 días
Barcelona, España NTT DATA, Inc. A tiempo completoJoin to apply for the¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.Service Desk Analyst - English Speakerrole atNTT DATA, Inc.Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading...
Service Desk Analyst
hace 2 semanas
Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA Want to be a part of our team?We are looking for new members to join our Service Desk team.Being the Single Point of Contact for all users who require assistance with technologies applied by NTT Data customers, such as PC hardware, applications (from OS to industry-specific or proprietary software), mobile devices (iOS, Android), as well as critical NTT Data managed IT infrastructure (Windows/Linux Servers, Storage, Network & Security…), the ideal candidate knows how to effectively evaluate, categorize, resolve or assign any customer inquiry or incident, applying their knowledge and following standard operating procedures.Are you tech-savvy, with the ability to convey and articulate technical concepts and procedures to any customer type (IT Admin, Engineer, end user, VIP), in a way that they understand?Do you thrive when confronted with IT problems that require logical troubleshooting and are able to follow functional procedures to detail? You share your knowledge and communicate effectively with your colleagues (either in-person or via online collaboration tools), always working towards the success of the team as a whole?If you can identify yourself with the above description, then we're really looking forward to receiving your application to join our team at NTT Data.What you'll be doing Working at NTT Key Responsibilities: Provide Support for NTT Data customers via telephone, email and online tickets Accurately log all incoming calls to the service desk Ensure that information is accurately recorded in the service management tool Ensure that incidents are assigned to the correct resolver team Co-ordinate with relevant teams to ensure that service outages are correctly communicated to the business or affected users Provide basic remote assistance and training to end-users as required Contribute to the knowledge base Plan and prioritize work to ensure that deadlines and targets are met Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction Conform to organizational quality standards This is not a full definition of the role but covers the main aspects and drivers for success What will make you a good fit for the role? Essential Fluent German + English (additional languages such as Russian / French / Italian / Finnish / Polish are a plus ) IT Background with knowledge about most common operating systems, applications and technologies. Strong understanding of Internet based technologies and technical concepts, necessary for troubleshooting. Solid analytical, critical and creative problem solving skills. Excellent communication skills (verbal and written) and telephone manner Attention to detail and ability to follow and memorize procedures Ability to make progress with minimal supervision Ability to work consistently in a dynamic and sometimes high pressure environment Team Player Desirable At least 1 year of experience in a Service Desk role or similar qualification ServiceNow knowledge or experience with other ticketing tools Schedule Monday-Friday, business hours. Requires work on some Spanish