Customer Support Associate French Market

hace 19 horas


barcelona, España Factorial A tiempo completo

Join to apply for the Customer Support Associate French Market role at Factorial . Responsibilities Maintain and create simultaneously strong relationships with existing customers. Problem‑solving: Ensure all needs and queries are resolved via ticket/phone/email/chat. Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting. Provide information about products/services/policies. Document interactions. Profile Expert level of French and English proficient speaker. You demonstrate full ownership on each activity you develop. You are proactive and you like to put forward new ideas. Excellence in communicating and problem-solving. Previous experience dealing with customers is a plus Perks High growth, multicultural and friendly environment



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