Customer Support Associate German Market

hace 3 días


Barcelona, España Factorial A tiempo completo

Customer Support Associate German Market¿Quiere enviar su solicitud? Lea toda la información sobre este puesto a continuación y luego pulse el botón de solicitar.1 week ago Be among the first 25 applicantsGet AI‑powered advice on this job and more exclusive features.This range is provided by Factorial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Customer Support Associate DACH MarketAt Factorial we're looking for a new Customer Support Associate DACH Market to help us boost the company to the next level. We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.ResponsibilitiesMaintain and create simultaneously strong relationships with existing customers.Problem‑solving: Ensure all needs and queries are resolved via ticket/phone/email/chat.Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting.Provide information about products/services/policies.Document Interactions.Your ProfileExpert level of German and English proficient speaker.You demonstrate full ownership on each activity you develop.You are proactive and you like to put forward new ideas.Excellence in communicating and problem‑solving.Previous experience dealing with customers is a plus.Perks of being part of our teamHigh growth, multicultural and friendly environmentSave expenses with Cobeeand get your salary in advance with PayflowHealthy life with Gympass and Alan as private health insuranceLanguage classes with Yolk AcademySyra discounts, Nora & Apeteat lunchTaxDown to simplify your taxes and maximize your savingsPet Friendlyand no dress codeAbout UsFactorial is an all‑in‑one HR Software fast‑growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over 900 people in Barcelona, Brazil, Mexico, and EEUU offices.Our ValuesWe own it: We take responsibility for every project. We make decisions, not excuses.We learn and teach: We're dedicated to learning something new every day and, above all, share it.We partner: Every decision is a team decision. We trust each other.We grow fast: We act fast. We think that the worst mistake is not learning from them. xsgfvud Seniority levelEntry levelEmployment typeFull‑timeJob functionOtherIndustries: Software DevelopmentReferrals increase your chances of interviewing at Factorial by 2xGet notified about new Customer Support Associate jobs in Barcelona, Catalonia, Spain.#J-18808-Ljbffr



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