Customer Success Specialist
hace 6 días
Overview Customer Success Specialist - German Native Speaker role at Graitec Group. We are a developer of high-performance BIM applications and Autodesk partner. This role focuses on securing renewals, onboarding, and adoption of Graitec IP and Autodesk core products by providing post-sales guidance to existing customers. Responsibilities Prepare and communicate renewal quotes to drive customer renewal rate Encourage early renewal Become a trusted advisor to our customers and advocate our IP products during renewals Ensure customers derive maximum value from their Graitec/Autodesk solutions, utilize all licenses, identify new opportunities, ensure renewal, and collaborate with other teams to drive growth Monitor customer usage data, health indicators, renewal dates and growth opportunities Conduct outbound customer calls and emails with a required minimum number of customer contacts daily Use CRM system to document all customer opportunities and activity Experience & Requirements Native or professional level German Understanding of customer success principles, approaches and considerations Strong empathy for customers Strong verbal and written skills Ability to problem solve and think creatively to meet company expectations Proficient in MS Office products (Excel, Word, Outlook, PowerPoint) Fluent in English to collaborate across countries Ability to build collaborative relationships within sales/support to improve customer experience Highly skilled at multi-tasking with quick adaptability and learning ability Exceptional attention to detail Experience preferences Experience in Customer Success, selling to customer needs with a consultative approach Demonstrated ability to support multiple product lines in a growing, fast-paced environment Working knowledge of Architecture, Engineering, Construction, Manufacturing or CAD markets is a plus Experience selling Autodesk or SaaS solutions is a plus Interview Process Graitec values diversity and inclusion. We welcome applications from all backgrounds and assess candidates based on skills and capability to succeed in the role. Interview steps typically include a screening discussion with HR, interviews with the Hiring Manager and/or key stakeholders, and a session with the Business Unit leader. To apply, visit Graitec Careers. Senior/Employment Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Software Development Industries: Software Development Referrals increase your chances of interviewing at GRAITEC GROUP. Get notified about new Customer Success Specialist jobs in Barcelona, Catalonia, Spain. #J-18808-Ljbffr
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Customer Success
hace 2 días
Barcelona, España Customer Success Unit A tiempo completoPosition overview As Account Manager you will be directly responsible for assisting our Retail Clients by using your consulting skills, retail business knowledge and software solution expertise to effectively operate the Openbravo Cloud-based POS and Retail Management solutions into the client’s business. The position is based in Pamplona or Barcelona...
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Customer Success Specialist
hace 1 semana
Barcelona, España JR Spain A tiempo completoCustomer Success Specialist – Ingenier@ agrícola Ubicación: Remoto (90%) Horario: Flexible Contrato: Inicial + Indefinido Idiomas: Castellano y catalán alto (otros idiomas valorados) ¿Qué es RawData? En RawData somos un SaaS B2B que está revolucionando el mundo agro a través de la digitalización de las operaciones y los datos. Diseñamos soluciones...
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Customer Success Specialist
hace 5 días
Barcelona, España JR Spain A tiempo completoCustomer Success Specialist – Ingenier@ agrícola Ubicación: Remoto (90%) Horario: Flexible Contrato: Inicial + Indefinido Idiomas: Castellano y catalán alto (otros idiomas valorados) ¿Qué es RawData? En RawData somos un SaaS B2B que está revolucionando el mundo agro a través de la digitalización de las operaciones y los datos. Diseñamos soluciones...
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Customer Success Specialist — Hybrid
hace 1 semana
Barcelona, España DocMorris A tiempo completoA health and wellness company in Barcelona is seeking a Customer Success Specialist to enhance customer experiences through effective communication. You will engage with customers via calls, emails, and chats, solving issues and making them feel valued. Ideal candidates have strong customer service backgrounds and fluency in Spanish and English. This role...
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Hybrid Customer Success
hace 1 semana
Barcelona, España Amphora Logistics A tiempo completoUna empresa de logística innovadora en Barcelona busca un Customer Success & Onboarding Specialist que liderará la relación con los clientes desde su incorporación. Este rol es clave para optimizar el ciclo de vida del cliente, asegurando implementaciones fluidas y operaciones eficientes. Se requiere experiencia en gestión de cuentas y un nivel avanzado...
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Cloud Customer Success Specialist
hace 1 día
Barcelona, España TD SYNNEX A tiempo completoWe’re TD SYNNEX , a leading IT distributor and solutions aggregator for the IT ecosystem. We’re 23,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments,...
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Customer Success Ops Architect
hace 6 días
Barcelona, España Last.app A tiempo completoUna empresa innovadora en tecnología alimentaria busca un Customer Success Operations Specialist en Barcelona. Este rol se enfoca en diseñar y optimizar procesos de Customer Care, ofreciendo autonomía y herramientas al equipo. Se requiere experiencia en Customer Success, habilidad para implementar metodologías y una fuerte orientación al cliente....
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Customer Success Specialist
hace 23 horas
Barcelona, España GRAITEC GROUP A tiempo completoOverview Customer Success Specialist - German Native Speaker role at Graitec Group. We are a developer of high-performance BIM applications and Autodesk partner. This role focuses on securing renewals, onboarding, and adoption of Graitec IP and Autodesk core products by providing post-sales guidance to existing customers.Responsibilities Prepare and...
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Bilingual Customer Success Specialist
hace 23 horas
Barcelona, España DocMorris A tiempo completoA leading health and wellness company in Barcelona is seeking a Customer Success Specialist to enhance customer experiences through effective communication and problem-solving. The successful candidate will thrive in a hybrid role, engaging customers via calls, emails, and chat, ensuring their needs are met and valued. Proficiency in French, Spanish, and...
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Customer Success Specialist
hace 5 días
Barcelona, España Blu Selection A tiempo completoThis client of mine belongs to the top 500 business companies in the sectors IT, telecommunications, ecommerce, and financial services. This position is a great opportunity to get involved with a great work environment with a dynamic and young approach with true career opportunities. Your responsibilities and impact as a Customer Success Specialist will be:...
