IT Customer Support Representative French/English
hace 4 días
OVHcloud Greater Madrid Metropolitan Area Do you want to start your career in IT? Responsibilities As an IT Support Specialist, you will join an experienced team of 1st Line Support. Your key responsibility will be providing technical support by email, chat, and phone to our customers from different countries on OVHcloud products. In addition, you are also responsible for commercial activities to develop existing customers. Impact in 6 months Inform and help customers via email, chat, and phone on OVHcloud products and services Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, Office 365, etc.) Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary Impact in 1 year Provide excellent customer service by listening, analyzing and making recommendations (guiding the customer towards a profitable solution) to OVHcloud Premium customers and Partners Provide pre and post-sale commercial support Deal with customer’s requests and questions related to payments and invoices (billing) Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support Skills required Basic technical knowledge in products: domain names, web hosting, emails, etc. Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc. General knowledge of Linux and Windows Server PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus Excellent communication, organization and customer service skills Strong teamwork skills, positive attitude, dynamic and enthusiastic Passionate about technology and willing to learn and develop themselves Proficiency in French and English are essential. Ability to communicate at an advanced level in a third language is nice to have (Portuguese, Spanish, Italian or German) . Seniority level Entry level Employment type Full-time Job function & Industries Information Technology and Customer Service; Technology, Information and Internet #J-18808-Ljbffr
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españa Mercier Consultancy Medical A tiempo completoFrench Speaking Customer Service for Automotive Company in Greece Mercier Consultancy Medical provided pay range This range is provided by Mercier Consultancy Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Mercier Consultancy MD is pleased to announce a vacancy for French Speaking Customer...
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