Analyst-Quality

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: a haven of tranquility where the sea, land, and subtropical vegetation blend seamlessly with Moorish‑inspired architecture. The resort's 462 rooms and suites, located between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or our lush gardens. A celebrated gastronomic destination, the resort is home to world‑class restaurants, including Michelin‑starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area in Abama, we offer an unparalleled escape in Tenerife. Quality Coordinator JOIN OUR TEAM ... as a Quality Coordinator at The Ritz‑Carlton Abama Resort in Tenerife. Who are we looking for? Are you passionate about excellence, attention to detail, and continuous improvement? As a Quality Coordinator , you will play a key role in ensuring that every guest experience reflects The Ritz‑Carlton Gold Standards. You will act as a champion of quality, service consistency, and operational excellence, working cross‑functionally with all departments to ensure every interaction exceeds guest expectations. If you enjoy analyzing processes, driving a culture of service, and elevating quality standards, we would love to meet you. Responsibilities Ensuring the correct implementation and compliance with The Ritz‑Carlton Gold Standards across all areas of the resort. Coordinating and following up on internal and external quality audits, as well as action plans derived from them. Analyzing guest feedback (GSS, Qualtrics, internal and external surveys) to identify opportunities for continuous improvement. Leading quality and operational excellence initiatives in collaboration with all departments. Monitoring and following up on guest incidents and complaints, ensuring resolutions aligned with brand standards. Preparing quality reports, KPIs, and performance summaries for senior leadership. Supporting ongoing training of teams in service standards, quality culture, and guest experience. Ensuring proper documentation and updates of quality‑related standard operating procedures. Actively participating in special projects focused on innovation, service consistency, and guest satisfaction. Qualifications Strong attention to detail, analytical thinking, and a passion for excellence. Previous experience in Quality, Guest Experience, Front Office, or operational roles within luxury hospitality or high‑standard environments. Ability to work cross‑functionally with multiple departments and levels of the organization. Strong communication, influence, and follow‑up skills. Proactive, organized, and results‑oriented mindset. Fluency in English and Spanish ; additional languages are a strong advantage. Experience with quality analysis tools, guest satisfaction platforms, and hotel systems is a plus. Valid work permit for Spain. Benefits Competitive salary above market and flexible compensation. Explore Rate benefits at more than 9,500 Marriott hotels worldwide, extended to family members, partners, and parents. 20% discount on Food & Beverage across all our hotels and 50% discount on the resort's own culinary offerings. Up to 75% discount on flights for Tenerife residents to mainland Spain. Corporate benefits with multiple leisure and travel discounts. Special birthday gift. Complimentary guest stay at our resort after one year of service. 13th and 14th salary payments. Continuous training through our corporate university. Career development and growth opportunities within an international company. Complimentary employee meals. Uniform and laundry service provided (according to department). Team events, celebrations, and activities. Participation in corporate social responsibility initiatives. Comprehensive company‑sponsored medical care. (Benefits subject to internal policies and applicable tax regulations.) Have we sparked your interest? Submit your application through MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We are committed to non‑discrimination on any protected basis. Across more than 100 award‑winning properties, our Ladies and Gentlemen create extraordinary experiences that last long after the guest's stay. At The Ritz‑Carlton , caring with excellence is our art, guided by our Gold Standards. Here, you can take pride in your work, grow professionally, and be part of a team united by one mission: delivering genuine luxury. At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr