Customer Service Technician
hace 5 días
About Us: As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately 100 million lives every year. We have also set the benchmark for the manufacture of APIs and functional ingredients for the pharmaceutical, nutraceutical, veterinary, animal nutrition and agricultural sectors. We work to innovate in human, animal, and plant health. We believe that partnership is the key to success and we support our partners across the healthcare, plant and animal health markets worldwide. Ensure effective, traceable and compliant management of customer complaints and product recalls, acting as a liaison between the customer and technical areas (QA, Production, Logistics, Regulatory) to protect product quality, safety and the company's reputation, while improving the customer experience. Receipt, registration and classification of complaints by criticality in the quality system. Preliminary analysis of the incident and classification according to criticality. Technical customer service: Coordinate the resolution of queries related to product quality and applicable regulations by seeking the response of the appropriate experts in each case. Participate in the planning and execution of product recalls. Prepare post-recall reports with impact analysis and proposals for improvement. Monitoring and continuous improvement: Participate in interdepartmental meetings to optimise the customer experience. Generate periodic reports on quality indicators related to customer service. Internal coordination and administrative support Keep records in the quality management system up to date. Support internal training on complaint management and customer service. Solid knowledge of GMP regulations and quality management systems. Additional training in document management and compliance is desirable. Please apply with your CV to in English where possible We value the support recruitment agencies provide, however we are unable to accept speculative CV’s from agencies we are not already engaged with. We value diversity and are committed to an inclusive working environment in which all employees are respected and supported regardless of gender, age, ethnic origin, religion, sexual orientation, disability, or social background.
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Customer Service Technician
hace 2 semanas
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us: As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately 100 million lives every year. We have also set the benchmark for the manufacture of APIs and functional ingredients for...
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Customer Service Technician
hace 1 semana
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us: As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately 100 million lives every year. We have also set the benchmark for the manufacture of APIs and functional ingredients for...
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Customer Service Technician
hace 18 horas
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us: As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately 100 million lives every year. We have also set the benchmark for the manufacture of APIs and functional ingredients for...
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Customer Service Technician
hace 13 horas
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us: As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately 100 million lives every year. We have also set the benchmark for the manufacture of APIs and functional ingredients for...
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Customer Service Technician
hace 1 semana
Pozuelo de Alarcón, España Marlex Human Capital A tiempo completoFecha Publicación:Pozuelo de AlarcónNúmero de Vacantes:Horario:· Horario: Lunes a viernes de 8.30h a 17.15h con flexibilidad horariaMarlex Human Capital necesita incorporar para una empresa líder en el sector de fabricación de equipamiento médico ubicada en Pozuelo a un Customer Service Technician (Gestión de facturación)Funciones:· Gestión de...
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Customer Service Technician
hace 2 semanas
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us:Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately...
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Customer Service Technician
hace 2 semanas
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us:Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately...
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Customer Service Technician
hace 2 semanas
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us:Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately...
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Customer Service Technician
hace 1 semana
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us:As a global life science company, taking care of human, animal and plant life has been our priority for 50 years.¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy mismo.Today, we are a world leader in the production of heparin – the primary anticoagulant used to save...
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Customer Service Technician
hace 3 semanas
Esplugues de Llobregat, España Bioiberica A tiempo completoAbout Us:As a global life science company, taking care of human, animal and plant life has been our priority for 50 years. Today, we are a world leader in the production of heparin – the primary anticoagulant used to save approximately 100 million lives every year. We have also set the benchmark for the manufacture of APIs and functional ingredients for...
