Slovenian Speaking Customer Support Specialist

hace 1 semana


Barcelona, España Teleperformance Spain A tiempo completo

Descripción del trabajoWe are looking for a Slovenian-speaking Customer Support Specialist to join our Booking Services team in Barcelona. If you are empathetic, a strong communicator, and enjoy solving problems in a multicultural environment, this opportunity could be ideal for you.What You’ll DoSupport international travellers and accommodation partners via phone and email.Understand customer needs and provide clear, accurate, solution‑oriented assistance.Handle inquiries related to services, payments, and technical issues.Mediate between guests and suppliers to ensure smooth communication and positive outcomes.Follow internal procedures and maintain high service standards in every interaction.What You BringSlovenian C2 and advanced English.Excellent written and verbal communication skills.Comfortable using Office 365, CRM systems, and digital tools.Strong problem‑solving mindset and ability to stay positive under pressure.Goal‑oriented approach and adaptability to changing priorities.Interest in travel or accommodation platforms.Previous experience in customer service or contact centers is a plus.Valued SkillsProcess improvement mindsetTeam collaboration and idea sharingEmotional intelligence and empathyOpen‑mindedness and critical thinkingSolution‑oriented approachProactive and innovative attitudeWhat We OfferFull‑time contract: 38.5 hours/week (Monday to Sunday)Rotating schedule between 09:00 and 20:00Two days off per weekTemporary contract with potential for long‑term continuity27 working days of annual leaveFlexible benefits after probation (transport, childcare)Multicultural and international work environmentModern offices well connected to public transport near Glòries (Westfield)3 weeks of initial training plus ongoing coachingOpportunities to grow within a leading customer service departmentDiversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.Crear una alerta de empleo para esta búsqueda#J-18808-Ljbffr



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