ServiceNow Organizational Change Management Specialist
hace 2 días
ServiceNow Organizational Change Management Specialist (Hybrid Madrid) We are looking for a ServiceNow Organizational Change Management Specialist, working close to one of our main clients in the banking sector. This role ensures stakeholders embrace new ways of working through effective communication, training, engagement, and resistance management, particularly within complex, regulated environments such as financial services. Main tasks and accountabilities Develop and execute comprehensive OCM strategies tailored to ServiceNow implementations, aligning with project timelines and business objectives. Conduct stakeholder analysis, identify key influencers, and lead change readiness assessments to proactively address adoption risks. Design and deliver targeted training programs, user guides, and communications to support workforce transition and sustain long-term usage. Measure change effectiveness through feedback loops, adoption metrics, and continuous improvement plans, ensuring measurable behavioural and process changes. What UST expects from you Proven expertise in organizational change frameworks (e.g., Prosci) and their practical application in large-scale IT transformations. Strong interpersonal and facilitation skills, with ability to engage diverse audiences from executives to frontline users. Excellent communication and storytelling abilities, adept at tailoring messages to different stakeholder groups. Analytical mindset with experience using survey tools, adoption dashboards, and qualitative feedback to guide interventions. Bachelor’s degree in Psychology, Communications, Human Resources, or a related business discipline. Minimum of 5 years’ experience in OCM roles, preferably within IT system implementations such as ServiceNow, ERP, or CRM platforms. ServiceNow knowledge. Good English level (C1); you will be working with international teams. Nice to have Formal certification in change management (e.g., Prosci, CCMP, or equivalent) Location and work arrangement Hybrid. Madrid city center (Sol area). 3 days a week in the office + 2 days remote. Business hours. No intensive working days for Friday or summer. Benefits 23 days of Annual Leave plus the 24th and 31st of December as discretionary days. Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). Free access to several training platforms. Professional stability and career plans. Referral program compensation. Option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime). UST Club Platform discounts and gym access discounts. How to apply If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. We are waiting for you In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate. Job details Seniority level: Associate Employment type: Full-time Job function: Information Technology Industry: IT Services and IT Consulting #J-18808-Ljbffr
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Madrid, España UST España & Latam A tiempo completoServiceNow Organizational Change Management Specialist (Hybrid Madrid) We are looking for a ServiceNow Organizational Change Management Specialist, working close to one of our main clients in the banking sector. This role ensures stakeholders embrace new ways of working through effective communication, training, engagement, and resistance management,...
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ServiceNow Organizational Change Management Specialist
hace 2 semanas
Madrid, Madrid, España UST A tiempo completoRole DescriptionWe are looking for the very Top Talent…and we would be delighted if you were to join our teamMore in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over employees all over the world and presence in more than 35 countries. We are leaders on digital technology...
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ServiceNow Organizational Change Management Specialist
hace 2 semanas
Madrid, Madrid, España UST España & Latam A tiempo completoUST is looking for the very Top Talent…and we would be delighted if you were to join our familyMore in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and...
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ServiceNow Organizational Change Management Specialist
hace 10 horas
Madrid, España UST España & Latam A tiempo completoServiceNow Organizational Change Management Specialist (Hybrid Madrid)UST is looking for the very Top Talent…and we would be delighted if you were to join our family!More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence...
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ServiceNow Organizational Change Management Specialist
hace 1 semana
Madrid, España UST España & Latam A tiempo completoMore in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. We are looking for a...
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ServiceNow Organizational Change Management Specialist
hace 1 semana
Madrid, España UST España & Latam A tiempo completoUST is looking for the very Top Talent...and we would be delighted if you were to join our family! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology...
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ServiceNow Organizational Change Management Specialist
hace 2 semanas
Madrid, España UST España & Latam A tiempo completo🚀 UST is looking for the very Top Talent…and we would be delighted if you were to join our family! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology...
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ServiceNow Organizational Change Management Specialist
hace 2 semanas
Madrid, España UST España & Latam A tiempo completoUST is looking for the very Top Talent…and we would be delighted if you were to join our family!More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology...
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ServiceNow Organizational Change Management Specialist
hace 2 semanas
Madrid, España UST España & Latam A tiempo completoUST is looking for the very Top Talent…and we would be delighted if you were to join our family!Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work...
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ServiceNow OCM Specialist
hace 2 días
Madrid, España UST España & Latam A tiempo completoA leading IT consulting firm is seeking a ServiceNow Organizational Change Management Specialist to work closely with clients in the banking sector. This role involves developing OCM strategies, conducting stakeholder analysis, and designing training programs to facilitate smooth transitions. The ideal candidate has over 5 years of experience in OCM, strong...
