Head of Membership

Descripción del trabajo This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Soho Farmhouse Ibiza is a working olive grove that brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island. The House offers bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms, an organic kitchen garden restaurant and bar.About the RoleThe Head of Membership, Soho Farmhouse Ibiza is responsible for the development, acquisition, management and retention of members in their House. Working closely with the Regional Membership Director and through an extensive network across the area/city where the House is located, this role ensures that the Membership Committee is of the highest standard and targets are met with quality new members. An active social individual in Ibiza, this person will be able to develop key relationships with businesses or with individuals, attracting new members into the House by hosting lunches, dinners and other outreach activity and events to ensure Soho House is the leading members club. The role requires a combination of strategic thinking, community engagement, and hands‑on member management, with a minimum of two nights spent in‑house each week attending or hosting key events to drive membership acquisition. The Head of Membership will lead a small team and work closely with the Membership Manager to oversee member behaviour, introductions and retention.Responsibilities & Key DutiesOwn the full membership lifecycle: acquisition, onboarding, management and retention of all members.Drive the quality of membership applications, ensuring that the House maintains a strong, vibrant and diverse membership base aligned with the House Identity Plan.Review membership applications and lead the approval process in collaboration with the Membership Committee and Membership Directors.Create, host and attend events within the House (minimum two nights a week), fostering strong relationships with existing members and engaging prospective members to attract high‑quality applications.Understand and deliver membership headcount (approvals and leavers) and revenue targets, ensuring these are met or exceeded through active management and outreach efforts.Successfully launch Soho Farmhouse Ibiza by achieving the opening membership targets and acting as the face of Soho Farmhouse Ibiza beyond the House.Oversee handling of member behaviour issues at the House, liaising between members and the Membership Behaviour Committee to resolve disputes and document resolutions.Work with the Membership Manager to ensure personalised engagement with members who might be at risk of leaving, using regular touchpoints and interactions to minimise churn.Collaborate with the events team to curate a range of member‑exclusive experiences that attract high‑quality applicants and enhance current member satisfaction.Ensure the Membership Committee operates at the highest standard, meeting regularly, reviewing applications, and contributing to strategic priorities for the House.Develop and implement innovative ideas to keep the Committee engaged, rewarded and incentivised.Build strategic relationships with local businesses, credible influencers and cultural institutions to identify gaps in the membership and proactively pursue acquisition.Act as an ambassador for Soho House, cultivating strong relationships outside the House to enhance reputation and expand potential membership.Manage and mentor the Membership Manager, providing clear goals, KPIs, feedback and guidance to ensure high performance and job satisfaction.Collaborate with the GM/Ops team, Member Relations and the Events team to deliver exceptional member experiences and meet targets.Support the Membership Manager in planning monthly email headlines to keep members up to date on key moments across Membership, Events and Operations.Track membership data and KPIs, including application submission rates, retention rates, churn and revenue; provide insights and recommendations for improvement.Maintain an active knowledge of industry trends, competitor offerings and local market developments to inform membership strategy and decision‑making.Qualifications & Desired ProfileHigh level of personal contacts and networking skills in the creative disciplines local to the House.A highly social, outgoing individual who values personal interactions.Ability to convert contacts and connections into applications/sales.Some management capability of a small team/individual.Strong communication skills and ability to work across teams.Fluent in Spanish and English.#J-18808-Ljbffr