Senior / Staff Business Systems Analyst - Remote from Spain
hace 16 horas
Staff Business Systems Analyst, Go-to-Market (GTM) Systems – Remote from Spain Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one‑click integrations with leading CRMs and over 100 business tools. With real‑time, AI‑powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. Job Overview This role is a pivotal part of the Go‑to‑Market (GTM) Systems team, responsible for optimizing processes, improving data quality, and ensuring seamless integration across Sales, Marketing, Revenue Operations, and Customer Success. You will collaborate with stakeholders to analyze business challenges, define solutions, and lead implementations that drive revenue growth and operational efficiency. Key Responsibilities Act as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations. Lead end‑to‑end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability. Collaborate with cross‑functional teams to design and implement solutions that enhance operational efficiency and customer experience. Serve as the subject matter expert in system integrations, workflows, and data management. Own and document business requirements, user stories, and functional specifications for system enhancements and process improvements. Identify opportunities for process automation and efficiency using low‑code/no‑code platforms and integrations. Partner with IT and Engineering teams to ensure seamless integration across various platforms and business units. Champion data governance and compliance, ensuring system data integrity and security best practices. Stay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack. Qualifications 6+ years experience as a Business Systems Analyst or GTM Systems Analyst in SaaS or technology‑driven organizations. Development experience with Salesforce (APEX), HubSpot (Workflows with Python/JS) and a deep understanding of business processes across Sales, Marketing, and Customer Success. Experience with business process modeling, data analysis, and translating complex business needs into technical solutions. Strong problem‑solving skills with a proactive approach to addressing business challenges. Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization. Ability to work in a fast‑paced, agile environment and manage multiple projects simultaneously. Preferred Skills Deep experience with CRM systems such as Salesforce and HubSpot. Hands‑on experience with low‑code platforms, system integrations, and API‑based workflows. Strong analytical skills and familiarity with reporting tools such as Tableau, Power BI, or Looker and SQL skills. Familiarity with Agile methodologies and experience in project management. Understanding of change management principles and best practices. Why Join Aircall Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We provide freedom and tools to allow you to thrive at your best, fostering an environment where you can do great work.
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