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Manager, Customer Success
hace 3 semanas
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we've grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we've: Cultivated a community of more than 650,000 active developers and builders Earned 145k+ GitHub stars, making us one of the world's Top 40 most popular projects Been ranked as one of Europe's most promising privately held SaaS startups (4th in Sifted's 2025 B2B SaaS Rising 100) Raised $240m to date, from Sequoia's first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation And are grateful for our 94 eNPS score (most companies would call 70 excellent) That's the company we've built. Now we'd love to see what you can build. If you're applying, try n8n out - whether you're technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: We're in a defining moment of an incredible journey. Come and build with us. We're looking for a Manager of Customer Success to lead our EMEA CSMs. This role will report into the Global VP of Customer Success and is ideally based out of London, Paris, Barcelona, or Berlin (EMEA role). At n8n, Customer Success is mission-critical. Our customers are builders: developers, ops teams, and innovators automating their workflows and scaling their impact through n8n. Ensuring they can implement our solution effectively and realize its full value isn't just a nice-to-have, it's what will keep them growing with us for years to come. We're in the exciting stage of building out the Customer Success function from the ground up: defining playbooks, shaping customer journeys, and creating the foundation for scalable growth. We're looking for someone who can lead by example - a strategic thinker with strong leadership skills who's also eager to roll up their sleeves and build alongside the team. You'll have the opportunity to design processes, work directly with customers, and help shape how n8n delivers value at scale. If you thrive in an environment where ownership, creativity, and impact go hand in hand, this is your chance to help define what Customer Success means in one of the most exciting automation companies in the world.Your main goal will be to recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n's most strategic customers. You'll play a key role in building the CS function from the ground up - designing the processes, playbooks, and automations that drive customer value and scale. You'll also represent n8n as a customer-facing leader, partnering closely with teams across Sales, Product, and Support to ensure a seamless customer journey and long-term success. HANDS-ON BUSINESS LEADERSHIP Develop a deep understanding of our customers and what drives their success. Build and refine our processes, playbooks, and automations that enable the team to deliver maximum customer impact efficiently and at scale. Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1-2 quarters ahead. Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention. PEOPLE MANAGEMENT Attracts, develops, and empower top talent to meet customer needs and deliver on team and company goals. Drive productivity by embedding automation and scalable practices that help CSMs focus on high-value work and measurable outcomes. Understand each team member's strengths and growth areas; provide regular feedback, maintain clear development plans, and support meaningful career progression. STAKEHOLDER PARTNERSHIP AND COMMUNICATION Build trusted, collaborative partnerships with Sales, Product, and Support, ensuring Customer Success is tightly aligned across the business. Serve as the voice of the customer internally - advocating constructively, influencing decisions, and clearing obstacles for both the team and our customers. Handle conflict and complex conversations with clarity and empathy, seeking to uncover root causes and drive progress. Communicate ideas and direction with transparency and conviction, helping the team understand the why and how behind company and departmental changes. OPERATIONAL EXCELLENCE Establish an operating rhythm that provides predictability for the business - ensuring visibility into onboarding progress, value realization, and customer risk at the right time and to the right audience. Use data to inspect and improve performance, analyzing trends, identifying insights, and coaching the team to continuously raise the bar. REQUIREMENTS Must-haves 2+ years of people management experience - hiring, developing, and retaining high-performing ICs 10+ years of experience in Customer Success, Professional Services,
