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hace 3 semanas
The Role: Key Responsibilities: Email & Communication Management Monitor, organize, and respond to emails with a focus on prioritizing urgent items and maintaining client satisfaction. Serve as a liaison between the agent, clients, vendors, and stakeholders. Transaction Coordination (Contract to Close) Oversee 25–30 real estate transactions annually from contract execution to closing. Schedule inspections, appraisals, and coordinate with escrow, title, and lenders. Ensure all documentation is complete, compliant, and submitted in a timely manner. Phone Handling Answer and manage incoming phone calls 1–2 hours per day, ensuring professionalism and prompt client support. CRM & Event Management Manage and maintain CRM with accurate client data, follow-ups, and pipeline status updates. Assist in the planning and execution of client appreciation events and marketing campaigns throughout the year. Systems & Efficiency Identify and implement new tools or systems to streamline operations and increase productivity. Create and document standard operating procedures to improve efficiency and knowledge-sharing. Client Experience Help deliver "unexpected, pampered hospitality" by anticipating client needs, offering thoughtful touches, and maintaining high service standards at every step. Ideal Profile: Proven experience in real estate administrative support and transaction coordination. Fluent in both Spanish and English, with strong verbal and written communication skills. Deep understanding of the real estate transaction lifecycle and client service best practices. Highly organized, detail-oriented, and able to multitask across multiple projects and deadlines. Experience with CRM platforms and basic office software tools. A problem-solver mindset, proactive attitude, and a passion for going above and beyond for clients. Reliable internet connection and professional home office setup. What's on Offer? Opportunities for career growth & development Great work culture Opportunity to make a positive impact
