Junior Customer Onboarding Specialist

hace 6 días

Barcelona, España Maze Impact SA. A tiempo completo

About the companyBiorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. We are passionate about accelerating medical advancements and improving patient outcomes.Our team comprises seasoned clinical research professionals, data scientists, and AI experts, working collaboratively to bridge the gap between cutting‑edge technology and real‑world clinical needs.With an unwavering commitment to revolutionize healthcare, we envision a world where all patients benefit from accelerated and cost‑effective access to treatments. Biorce is poised to redefine the landscape of healthcare, shaping a future where innovation and accessibility converge for the betterment of humanity.About the roleAs our Junior Customer Onboarding Specialist, you are the first impression of the Biorce experience. We are designing the future of clinical trials, and that begins with deeply understanding the humans behind the data.You will be responsible for guiding our partners through their initial journey with our platform, ensuring they feel supported, empowered, and equipped to leverage our AI technology to its fullest potential.What You’ll DoSupport Product Leadership: Work closely with the Head of Product to manage customer communications, including scheduling onboarding calls and drafting meeting agendas.Internal Coordination: Act as the glue between departments. You will align with internal teams (Product, Marketing, Sales and Clinical) to ensure all training materials and technical documents are prepared and polished before client meetings.Post-Onboarding Support: Serve as the primary point of contact for customer questions following their initial setup, ensuring no query goes unanswered and every user feels supported.Documentation & Organization: Maintain clear records of customer feedback and requirements to help the product team prioritize new features.Streamline Processes: Help refine our onboarding playbooks to make the transition for new customers faster and more intuitive.What We’re Looking ForWe value potential, curiosity, and a drive for excellence. This is an ideal role for a high‑achiever looking to break into the TechBio or AI space.Experience: 0–2 years in Customer Success,

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