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hace 3 semanas
At ING we are looking for a Contact Center data analyst Your role and work environment: We are looking for a talented and enthusiastic Data Analyst to join our Analyst Contact Center team in the COO domain The responsibility of this team is to provide the assisted channels (Backoffice, Contact Center Front, chat and chatbot) with the necessary information for the proper follow-up of our customer's support activity, and for taking the strategic decisions and our way of working is proactively use the data for building consistent reports and dashboards and for taking decisions in a fast-paced environment As a data analyst you will: Run monograph analysis for deep dive on the main KPIs for all the support channels These are some of the qualities that we value the most for this role. An advanced level in Excel and SQL, Valuable: SAS, Python and PowerBI Advanced level of English. Reading, Speaking and writing Being able to prepare high impact executive decks with the main KPIs from the team or for incoming projects. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Health insurance. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids... It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. 360o care of the employee (physical, mental, social connection & purpose). Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program. A fully online
