Technical Services

hace 2 días

Madrid, España Johnson Controls, Inc. A tiempo completo
Technical Services & Training Manager – Special Hazards EMEA

What you will do

Manages the EMEA wide, Special Hazards Technical Services team, which, at its core provides product training, technical support, field services and audit to EMEA wide customers and the internal Fire Suppression Products (FSP) business.

Develops and leads the multi-skilled team to evolve training material, prioritise activity around field service and audit (aligned with Sales) and to deliver market leading levels of technical support to FSP’s customer base. This role is to manage the centralised Technical Services team but the expectation is to lead as ‘One Technical Team’ with the wider (Territory) Technical teams to ensure communication frameworks are in place (including with key business functions e.g. Product Management, Codes & Standards etc.), deploy metrics/dashboards to ensure the teams are all correctly prioritising and critically, demonstrating value add activity for FSP and it’s customers. Work with the Commercial Operations & Technical Services Director to develop a Future State Strategy for FSP Technical Services in EMEA.

One team offering and developing:

  • Valuable field services that support proper installation, testing, operation, maintenance and QA issues of our products and systems as installed in the field.
  • User support and training for all in-house developed technical design software, which continues to evolve on its global basis and offers all required regional functionality.
  • Professional approaches to provide sales support and technical support on the correct design, installation and maintenance of our products and systems.
  • On-line and live training sessions targeting both internal and external audiences, training these on application, design, installation and maintenance for all Tyco FS&BP solutions and relevant industry codes and standards, driving direct services revenue and leveraging indirect product and system revenue through increased customer satisfaction and loyalty.
  • Valuable design services that result in basic designs and calculations for the correct use of our products and systems in a wide variety of applications, in accordance with the applicable industry codes and standards.

How you will do it

Managing the local technical services group

  • Translate the organisational and functional goals into individual tasks and specific action items for the local team members.
  • Create and implement individual development plans for each talent to increase functional performance.
  • Responsible for selection, recruitment, and development.
  • General coordination of daily continuity within the department
  • Handling and signing off expenses reports and costs generated within the responsibilities of the team members.

Responsible for technical support

  • Monitoring and managing the technical support level as provided by the team.
  • Develop technical knowledge within the own group and throughout the EMEA organisation.
  • Monitor product pull through resulting from technical services.

Responsible for development and delivery of training activities

  • Monitor and managing the training activity of the group and their participation in development and delivery of trainings.
  • Translate the general EMEA Services goals into specific training services actions and goals.
  • Co-responsible for the training services, service level and capacity planning.
  • Responsible for the development of trainers.
  • Managing the availability and expertise of the local training staff.
  • Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
  • Develop relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
  • Monitor training revenue on proper pricing and handling by Sales via ERP and Data Warehouse System.

Develop and maintain valuable design and field/audit services.

  • Develop clear processes and tools for pre-defined design and field services.
  • Drive design and field services revenue and monitor product pull through resulting from these services.
  • Responsible for initial designs and cost price calculation.
  • Monitor design and field services revenue on proper pricing and handling by Sales via ERP and Data Warehouse System.

Responsible for the development of engineering tools and processes

  • Monitoring and improving the performance of the used tools and processes.

Responsible for the CAD libraries and management

  • Develop and implement drawing standards and revision management procedures.
  • Manage the application engineering CAD library and component database, enforcing strict revision control and maintenance of files.

Developing solutions to meet technical requirements of customers and sales teams

  • Develop sales supporting tools and materials.
  • Develop services to meet customer requirements.

Overall Project coordinator for large projects

  • Lead large complex projects and coordinate team activities.
  • Provide and coordinate design and field services activities.
  • Set, monitor, and report on progress of the project planning.
  • Lead or attend overall project meetings to ensure sufficient progress, suitable resources and coordination of all related activities.

Responsible for software services

  • Initiate and monitor improvements of EMEA specific and metric functionality and EMEA database content.
  • Manage the use the software for our own design services and support sales in developing a successful approach to increase the sales and usage by our customers.
  • Manage the software services training support function and ensure sufficient service level and continuity.

What we offer

Johnson Control offers an interesting compensation package according to your qualification and experience. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package.

Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.

Who we are

AtJohnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.

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