Technical Services Representative

hace 2 semanas


Madrid, España HOLT EXECUTIVE A tiempo completo

Madrid, Spain
- Competitive
- Permanent
- V-32493

Holt Executive are partnered with a prominent aviation technology pioneer, providing market-leading products to some of the biggest names in commercial aviation. They are looking for an experienced Technical Services Representative to perform on-site support in Madrid, Spain.

The Technical Services Representative will provide on-site technical support of In-Flight Entertainment/Global Communication Services products being installed or progressively installed on customer aircraft. The role holder will collect, synthesize, and report on system performance metrics internally and externally and develop/maintain an excellent working relationship with the customer.

**Key Responsibilities for the Technical Service Representative - Aerospace**:
**Aircraft IFE/GCS Maintenance and Support**:

- Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
- Assist in troubleshooting and resolving system issues, involving Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
- Execute tasks generated by the Ticketing system assigned to the Technical Service Rep, resolving interpretation differences.
- Monitors and supports tasks generated by the Ticketing system and assigned to the station. Coordinate new system introductions and new customer entry into service technical requirements.
- Perform root cause analysis and troubleshooting, utilizing a full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
- Monitor the program schedule commitments in coordination with the Service Program Manager and assist in addressing possible impacts or changes.
- Assist in the development of Preventative Maintenance programs.
- Develop and maintain IFE/GCS system performance reporting criteria for the business and customer stakeholders.
- Interface between contracted MRO staff, Product Safety Officer, and QA in all matters concerning air safety.
- To support software and hardware upgrades for the implementation of Service Bulletins, etc.
- Represents the Maintenance and Maintenance support organization to the customer.
- Communicate and interface with relevant departments of the customer, primarily for production-related processes and various departments.
- To assist in reporting IFE/GCS system performance.
- Flag and report improvements in the processes both on the customer-facing side as well as within the business.

**Administrative/Documentation**:

- Document testing and repairs using computer and bar-coding equipment.
- Works closely with MRO to monitor and track spare parts inventory.
- Participate in implementing Information Service Letters, Technical Information letters, Maintenance Memos, and other contracted MRO.

**Knowledge and Skills required by the Technical Service Representative - Aerospace**:

- 4-year degree or equivalent or relevant work experience.
- 4-7 years’ experience in aircraft maintenance or technical field support role, preferably in avionics.
- A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings, station dependent.
- Demonstrated experience in aircraft avionics, possibly with satellite communications and satellite network troubleshooting.
- Ability to read, comprehend, and follow instructions, procedures, blueprints, diagrams, manuals, and to comprehend and follow verbal instructions.
- Proficient in MS Word, Excel, and Outlook.
- Knowledge of electronics and troubleshooting is generally acquired through commercial aviation, military experience, or technical school education combined with a minimum of 8 years of related industry experience.
- Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
- Strong troubleshooting skills and analytical skills, with a software emphasis (Linux). Intermediate knowledge of LINUX and UNIX is a plus.
- A good understanding of PC networks and configuration multiplexed or software-controlled systems with knowledge of computer hardware.
- Knowledge of global civil aviation regulations and requirements (EASA/FAA).
- Must be customer service oriented.
- Must be experienced in the ability to deliver technical coaching and training.
- Ability to pass extensive security and background checks for Airside access.
- Legal right to work in the location assigned.
- Current and valid driver’s license.
- May require both international and domestic travel, up to 25 % of the time, to other line station locations to provide relief from time to time as required.
- Must be able to work any shift, weekends, and holidays.

**for this position**:

- Your name:
Telephone or mobile number:
Job Title:
Job Reference:
Message:
You must Upload a CV:

- Accepted files format are:.pdf,.doc,.docx,.txtOne of our consultants will be in touc



  • Madrid, Madrid, España Talent A tiempo completo

    At Talent, we're redefining the payments landscape by combining innovation, technology, and a customer-first approach. As a Merchant Services Representative, you'll be part of our Global Operations team, working closely with merchant-facing teams to deliver exceptional experiences.Our industry is growing rapidly, driven by investments from major players like...


  • Madrid, Madrid, España Talent A tiempo completo

    Job Overview: Help Desk TechnicianWe are seeking a highly skilled help desk technician to provide technical support and IT administration in our office. Key Responsibilities:Act as the main point of contact at our office for the UK help desk, performing assigned tasks.Offer first-line technical support, troubleshooting incidents before escalating to the UK...


  • Madrid, Madrid, España CAE Defence & Security – Indo-Pacific A tiempo completo

    About This RoleWe are looking for an Aviation Systems Engineer to join our CAE Parc Airline Technical Services Department. As a key member of our team, you will be responsible for upholding the airworthiness, reliability, and safety standards across our different projects.Key ResponsibilitiesTechnical Representative during heavy Maintenance events (including...


  • Madrid, Madrid, España Talent A tiempo completo

    We are looking for a Technical Service Representative to join our team at Johnson & Johnson. In this role, you will provide technical support to physicians, nurses, and other medical professionals on company products and services.As a Technical Service Representative, you will assist sales in making sales presentations to customers, demonstrate proper use of...


  • Madrid, España CAE A tiempo completo

    **Role and Responsibilities** **Airline **Technical Representative** Are you looking for a work environment where you can innovate, reach greater heights, and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? We are looking for an...


  • Madrid, Madrid, España Talent A tiempo completo

    Job Title: Slovenian Customer Service & Technical SupportWe are seeking a skilled and motivated individual to join our team as a Slovenian Customer Service & Technical Support representative. This role involves providing excellent customer service and technical support to clients across various channels.About TalentTalent is a pioneering organization that...

  • Technical Services

    hace 5 días


    Madrid, Madrid, España Johnson Controls A tiempo completo

    Technical Services & Training Manager – Special Hazards EMEAWhat you will doManages the EMEA wide, Special Hazards Technical Services team, which provides product training, technical support, field services and audit to EMEA wide customers and the internal Fire Suppression Products (FSP) business.Develops and leads the multi-skilled team to evolve training...


  • Madrid, Madrid, España buscojobs España A tiempo completo

    A leading Outsourcing / BPO consultancy is seeking to hire a skilled Technical Support Representative for a FinTech platform based in Portugal.As a Technical Support Representative, you will provide technical assistance in French and English to customers, addressing their queries and resolving product-related issues in a timely manner.The successful...


  • Madrid, España Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal! Position: Technical Support RepresentativeLocation: Remote (Portugal)Work Model: Remote, with an initial 2-week training in PortoEmployment Type: Full-TimeRemuneration:...


  • Madrid, Madrid, España Talent A tiempo completo

    Access Services RepresentativeWe are seeking an experienced individual to join our team as an Access Services Representative. The primary responsibility of this role is to ensure a seamless patient experience by verifying demographic, clinical, financial, and insurance information during the pre-registration process.Job Summary:Verify patient information to...


  • Madrid, España The Manitowoc Company A tiempo completo

    Manitowoc is currently seeking for a Parts Sales and Services Representative (M/F) to join the team at its Ajalvir (Madrid) - Spain facility. **Job**: - Development and promotion of activities related to the sale of equipment, service, workshop repairs, spare parts, maintenance contracts and telematics - Visit to customers Preparation of follow-up...


  • Madrid, España Arrow Electronics, Inc. A tiempo completo

    **Position**: NetApp Services Sales Representative Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group, provides IT professionals (service companies, editors and integrators) with global technological solutions associated with training and service offerings, in 5 main segments: servers, storage and virtualization, networks and...


  • Madrid, Madrid, España ENGINEERINGUK A tiempo completo

    Key ResponsibilitiesAs a Professional Services Representative, you will help prospects and customers make the transformational move to AWS by understanding their business issues and demonstrating the unique benefits of solving them with AWS services. You will empower your customers to solve challenges while attaining both their operational and innovation...


  • Madrid, España Cae Inc A tiempo completo

    .Airline Technical RepresentativeAbout This RoleAre you looking for a work environment where you can innovate, reach greater heights, and collaborate with experts from a wide range of sectors?You want to join a world-class company and industry leader with projects to which you would be proud to contribute?We are looking for an Airline Technical...


  • Madrid, España Talent A tiempo completo

    Buscamos Technical Sales Representative para Area Cooling¿Quieres ser parte de un equipo que impulsa el crecimiento en Aire Cooling? Si eres uncrackde las ventas técnicas, estás acostumbrado a trabajar por objetivos y tienes pasión por hacer crecer territorios, ¡te estamos buscando!Tus misionesGenerarcrecimientoy oportunidades en tu territorio...


  • Madrid, Madrid, España Talent A tiempo completo

    Technical Service RepresentativeThis is a unique opportunity to join our IT support team in Greece as a Technical Service Representative. You will be working with cutting-edge technologies and support systems.Main Responsibilities:Customer Support: Provide excellent customer service by being responsive, helpful, and positive towards clients.Troubleshooting:...


  • Madrid, Madrid, España Talent A tiempo completo

    Job Description Summary:The Technical Service and Customer Care Specialist will act as a bridge between business and technical services concerning damaged equipment and associated administrative tasks.Main Responsibilities Include:Coordinate service-related activities such as work order management, field service support, and service contract...


  • Madrid, España Talent A tiempo completo

    Airline Technical RepresentativeAbout This RoleAre you looking for a work environment where you can innovate, reach greater heights, and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute?We are looking for an Airline Technical...


  • Madrid, España CAE Defence & Security – Indo-Pacific A tiempo completo

    Airline Technical RepresentativeAbout This RoleAre you looking for a work environment where you can innovate, reach greater heights, and collaborate with experts from a wide range of sectors?You want to join a world-class company and industry leader with projects to which you would be proud to contribute?We are looking for an Airline Technical Representative...


  • Madrid, Madrid, España Talent A tiempo completo

    We are seeking a Technical Services Coordinator to join our team at Talent. In this role, you will play a key part in ensuring efficient fleet technical management for our clients across various projects.About This RoleThis position is responsible for coordinating technical services within airline fleet technical management, ensuring compliance with...